Summary
Overview
Work History
Education
Skills
Timeline

Pricella Barrera

Customer Service Representative
Tampa,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Substitute Teacher

ESS
Zephyrhills, FL
12.2022 - Current
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Supervised lunchroom and recess activities.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

Customer Service representative

24-7 Intouch
Tampa, FL
02.2022 - 11.2022
  • 24-7 Intouch Direct time customer support for brands like Abercrombie & Fitch, A&F Kids, and Hollister.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.

Enrollment Specialist

Health Plan One
Tampa, FL
02.2020 - 08.2022
  • Communicated effectively via telephone, email and in person with prospective customers.
  • Updated, entered and reviewed customer data.
  • Understood and thoroughly explained services provided to customers and potential customers.
  • Educated clients on insurance policies and procedures.

Education

Associate of Arts - Psychology

Hillsborough Community College, Tampa, FL
04.2023 - Current

Skills

Differentiated instruction

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Timeline

Hillsborough Community College - Associate of Arts, Psychology
04.2023 - Current
Substitute Teacher - ESS
12.2022 - Current
Customer Service representative - 24-7 Intouch
02.2022 - 11.2022
Enrollment Specialist - Health Plan One
02.2020 - 08.2022

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Pricella BarreraCustomer Service Representative