Pricilla Hogan
Kaysville,UT
Summary
Dynamic and results-oriented professional with extensive experience in office administration and human resources at FedEx. Excelled in streamlining operations, enhancing workforce management, and boosting customer engagement through effective event coordination. Skilled in spreadsheet development and possessing a keen ability to manage complex scheduling tasks. Proven track record of improving operational efficiency by over 30% through innovative administrative strategies.
Overview
7
7
years of professional experience
Work History
Office Administrator
FedEx
North Salt Lake, UT
11.2023 - Current
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Assisted with budget preparation by providing data entry support into financial tracking system.
- Maintained customer confidence and protected operations by keeping information confidential.
- Processed invoices on a timely basis according to established procedures.
- Prepared special reports by collecting, analyzing and summarizing information from various sources.
- Provided assistance with the planning of events such as staff meetings or conferences.
- Scheduled appointments for senior management team members using Outlook calendar system.
HR Administrator
FedEx
Magna, UT
11.2022 - 11.2023
- Managed employee benefits and compensation packages.
- Organized onboarding activities for new hires including orientations, paperwork, and introductions.
- Maintained personnel records in compliance with applicable laws and regulations.
- Developed job descriptions, job postings, and recruitment materials.
- Conducted initial interviews to assess candidates' skills and qualifications.
- Assisted managers with performance management activities such as goal setting and annual reviews.
- Provided guidance on disciplinary actions when needed.
- Organized training sessions for staff members to improve their skillsets.
- Resolved conflicts between employees in a timely manner.
- Ensured compliance with labor laws related to wages, hours worked, overtime pay, leaves of absence.
Bartender
Lagoon
Farmington, UT
05.2023 - 08.2023
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Completed regular bar inventories and daily requisition sheets.
- Balanced daily registers and generated sales reports for management.
- Upsold customers from shelf to premium brands to help boost sales.
Engagement Coordinator
FedEx
North Salt Lake, UT
12.2021 - 11.2022
- Coordinated large-scale events, including conferences, workshops and seminars.
- Developed and implemented marketing plans for event promotion.
- Managed communications with vendors to coordinate catering, entertainment and other services.
- Created detailed agendas and timelines to keep events on track.
- Worked closely with internal teams to create engaging content for events.
- Maintained accurate records of all event costs and expenses.
- Monitored guest lists, registration forms, waivers and surveys for each event.
- Provided onsite support during major events as needed.
- Scheduled pre-event meetings with stakeholders to review objectives, goals and expectations.
- Collaborated with external partners such as sponsors and exhibitors.
- Performed post-event analysis to measure success of the engagement activities.
Package Handler
FedEx
North Salt Lake, UT
09.2021 - 12.2021
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Stacked boxes onto pallets in an efficient manner.
- Assembled containers or crates for large shipments using hand tools and power tools.
- Transported parcels between loading docks, delivery vehicles, and post office facilities.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Labeled parcels accurately according to company guidelines.
- Reported any lost or damaged items to supervisors immediately upon discovery.
Bartender
Texas Roadhouse Restaurant
Taylorsville, UT
06.2021 - 09.2021
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
Customer Service Cashier
Smith's Food & Drug Stores
Draper, UT
04.2020 - 08.2021
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Verified that all coupons were valid prior to processing them into the system.
Medical Assembler
MEDITECH
Draper, UT
12.2019 - 03.2020
- Assembled medical devices and components according to blueprints, diagrams, and product specifications.
- Performed quality control inspections on assembled products using precision measuring tools.
- Repaired defective parts or assemblies using hand tools and soldering equipment.
- Cleaned, lubricated, and adjusted parts as necessary for proper functioning of medical devices.
- Tested performance of completed products to ensure compliance with safety regulations and standards.
- Documented inspection results accurately in appropriate logbooks or databases.
- Maintained cleanliness and organization in the assembly area.
- Followed all safety protocols when handling hazardous materials or chemicals.
Customer Service Representative
AMP Agency
American Fork, UT
10.2019 - 12.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Picker
Amazon
Salt Lake City, UT
05.2019 - 08.2019
- Received and processed customer orders for merchandise in a timely manner.
- Verified accuracy of items picked, packed and shipped to customers.
- Utilized RF scanners to scan products accurately and efficiently.
- Executed picking tasks according to order specifications while meeting daily productivity requirements.
- Checked inventory levels on a regular basis to ensure sufficient stock availability for customer orders.
- Loaded, unloaded materials onto, off of delivery vehicles using pallet jacks or other material handling equipment.
- Inspected product quality prior to packing and shipping out orders.
- Reported any damaged or defective items immediately to supervisor for further investigation.
- Performed cycle counts on inventory items as needed to maintain accurate records of stock levels in the system.
- Operated powered industrial vehicles safely including but not limited to forklift, reach truck and cherry picker.
- Communicated with supervisors regarding any discrepancies between physical count results versus system records.
- Assisted in loading and unloading containers from overseas shipments into warehouse storage areas.
Custodian
USPS
Salt Lake City, UT
02.2019 - 05.2019
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Replacing light bulbs and repairing or replacing faulty electrical outlets; performing minor plumbing repairs such as unclogging toilets.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Inspecting buildings for safety hazards or damages that need to be addressed; reporting any issues to management immediately.
- Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
- Operating floor buffers, pressure washers, carpet cleaners, vacuums, ladders, snow blowers, leaf blowers safely.
- Ensuring all equipment is properly maintained and serviced regularly according to manufacturer guidelines.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Completing daily logs detailing work performed each day; updating records of supplies used during shifts.
- Assisting with special projects related to custodial care as assigned by supervisor or manager.
Security Officer
Allied Universal Security Services
Salt Lake City, UT
11.2018 - 02.2019
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted in the development and implementation of security policies and procedures.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Fuel Clerk
Smith's Marketplace
South Jordan, UT
05.2018 - 11.2018
- Checked fuel levels, replenished stock and ensured proper labeling of products.
- Organized incoming shipments, stocked shelves, rotated inventory, and removed expired items.
- Maintained cleanliness of the store by sweeping floors, wiping down counters and organizing merchandise.
- Assisted customers with inquiries regarding product availability and pricing information.
- Processed customer payments using cash register or point-of-sale systems.
- Ensured all company policies were adhered to while providing excellent customer service.
- Informed customers about current promotions and discounts as well as answered questions regarding fuel types and grades available.
Cashier
Walmart
Kearns, UT
11.2017 - 01.2018
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
Cashier
Claire's Boutique
Murray, UT
08.2017 - 08.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Balanced daily transactions on a computerized point-of-sale system.
Education
Some College (No Degree) - Medical Laboratory Science
Salt Lake Community College
Salt Lake City, UTSkills
- Spreadsheet development
- Business Administration
- Scheduling
- Technical Support
- Payroll Administration
- Human Resources
- Expense Reporting
- Workforce Management
- Travel Coordination
- Meeting Coordination
- Report Preparation
- Operations Management
- Customer Engagement
- Event Coordination
- Administrative Support
- Document Scanning
- File Maintenance
- Tax Preparation
- Telephone reception
- Mail handling
- Typing 40 words per minute
- File Organization
- Meeting planning
- Booking travel
- Inbound phone call handling
- Time Management
- Supply Inventory
- Budgeting assistance
- Office Administration
Affiliations
- Work out at the gym
- Reading
- Arts and Crafts
- Sing
- Dance
Accomplishments
- Citezenship Award in Jr High School 2012
Timeline
Office Administrator
FedEx
11.2023 - Current
Bartender
Lagoon
05.2023 - 08.2023
HR Administrator
FedEx
11.2022 - 11.2023
Engagement Coordinator
FedEx
12.2021 - 11.2022
Package Handler
FedEx
09.2021 - 12.2021
Bartender
Texas Roadhouse Restaurant
06.2021 - 09.2021
Customer Service Cashier
Smith's Food & Drug Stores
04.2020 - 08.2021
Medical Assembler
MEDITECH
12.2019 - 03.2020
Customer Service Representative
AMP Agency
10.2019 - 12.2019
Picker
Amazon
05.2019 - 08.2019
Custodian
USPS
02.2019 - 05.2019
Security Officer
Allied Universal Security Services
11.2018 - 02.2019
Fuel Clerk
Smith's Marketplace
05.2018 - 11.2018
Cashier
Walmart
11.2017 - 01.2018
Cashier
Claire's Boutique
08.2017 - 08.2017
Some College (No Degree) - Medical Laboratory Science
Salt Lake Community College