Prima Kaliebe Gonzalez
St. Petersburg
Summary
I am a versatile medical professional, highly trained in the resolution of critical issues within a time-sensitive environment, with a successful track record of creating and maintaining talented teams. I understand it takes accountability and a full understanding of the process to move forward. I've built my career in the pharmacy and healthcare industry, and I am excited to apply my 25 years of experience to the next stage of my career.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Care Coordinator
Dedicated Senior Medical Center
Largo, FL
01.2026 - Current
- Coordinated patient care plans to optimize treatment and improve overall health outcomes.
- Facilitated communication between medical staff, patients, and families to enhance care continuity.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
Supervisor
Option Care
Tampa, FL
07.2020 - 12.2025
- Developed and implemented policies and procedures to ensure that the team had a clear understanding of their roles and responsibilities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Recruited and trained new employees to meet job requirements.
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed payroll and HR needs for a clinical staff of 20.
Clinical Pharmacy Technician
Option Care
St. Petersburg, FL
05.2006 - 07.2020
- Ordered new stock items when necessary based on inventory levels.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Proficient in sterile compounding technique.
- In depth knowledge of 797 regulations for sterile compounding.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Took routine call for other departments.
- Gave input on new processes being put into place, assisted the Director in implementation of change.
- Educated patients on medication usage, side effects, and storage guidelines.
- Collaborated with healthcare teams to ensure optimal patient care outcomes.
- Worked diligently to build relationships with patients based on trust to provide personalized experience in healthcare.
Pharmacy Technician
Sun Pharmacy/OmniCare
Largo, FL
12.2000 - 04.2006
- Picked, packed, and filled dose packs for long-term care use.
- Maintained EDK (emergency drug kits) for three departments: IV, Controlled Substance, and Acute.
- Managed refills efficiently for current charts.
- Compounded sterile and non-sterile drugs.
Retail Sales Associate
JCPenney
St. Petersburg, Florida
05.1998 - 12.2000
- Assisted customers with finding the right product size/color.
- Bagged or packaged purchases and wrapped gifts.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Managed multiple cash wraps per shift
- Assumed responsibility for opening/closing assigned departments within store
Education
High School Diploma -
St. Petersburg High School
St. Petersburg, FL06.1999
Skills
- Policy development
- Performance evaluation
- Employee training
- Inventory management
- Conflict resolution
- Effective communication
- Time management
- Training and mentoring
- Project planning
- Policy and procedure development
- Coaching and mentoring
- Workflow management
- Payroll processing
- Customer service
- Staff recruitment
- Team building
- Process improvement
- Understanding of adjudication process and PBM
- Vast knowledge of medical terminlogy
- Office management
- Retail/Cash handling
- Windows
- Outlook
- Excel
- EMR
Affiliations
- On my off-time I try and give back to my community by volunteering and donating to animal shelters.
- This year I'm challenging myself to take up sewing.
Accomplishments
- I have been recognized with a national Hope Award for excellence in healthcare in a company of over 5000 employees.
Certification
- I am registered in the state of Florida as a Pharmacy Technician (license # RPhT 932).
Education and Training
other
Timeline
Care Coordinator
Dedicated Senior Medical Center
01.2026 - Current
Supervisor
Option Care
07.2020 - 12.2025
Clinical Pharmacy Technician
Option Care
05.2006 - 07.2020
Pharmacy Technician
Sun Pharmacy/OmniCare
12.2000 - 04.2006
Retail Sales Associate
JCPenney
05.1998 - 12.2000
High School Diploma -
St. Petersburg High School