Primus Jackson
Richmond ,VA
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
6
6
years of professional experience
Work History
Merchandising Specialist
Lowes Home Improvment
Richmond, VA
08.2023 - Current
- Maintained accurate records of inventory levels, purchases, receipts, returns.
- Resolved conflicts between customers and store personnel regarding purchase issues.
- Performed regular audits of store shelves to ensure accuracy of pricing labels.
- Maintained a safe working environment by adhering to safety regulations at all times.
- Identified potential opportunities for cross-selling related products.
- Ensured compliance with corporate policies related to merchandising operations.
- Reviewed competitor's pricing data regularly to stay ahead of the competition.
- Provided excellent customer service by responding quickly to inquiries or complaints.
Operations Lead
United Airlines
Richmond, VA
11.2019 - 01.2024
- Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
- Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.
- Developing and implementing effective strategies to optimize operational performance.
- Conducting regular meetings with team members to discuss progress and identify areas for improvement.
- Creating reports on operational activities, performance metrics and customer feedback.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Processed necessary paperwork related to cargo shipments including customs documents.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
Ride Operator
Kings Dominion
03.2018 - 12.2019
- Lead on my shift operator rides to passenger safety
- Worked with a variety of team members to ensure that guest requests were handled correctly and promptly.
- Resolved guest issues by determining the source of the complaint and working with the supervisor to develop a corrective action plan.
- Provided customer service to guests in a friendly manner.
- Performed daily inspections of rides according to company guidelines.
- Operated control panels for ride systems and monitored audio and visual equipment.
- Reported any mechanical or operational issues to maintenance staff promptly.
Education
High School Diploma -
Hermitage High School
Richmond, VA06-2019
Bachelor of Science - Computer And Information Systems Security
University of Maryland - College Park
College Park, MDSkills
- Microsoft Office
- Inventory Tracking
- Product Merchandising
- Aviation Operations
- Aviation Terminology
- Problem-Solving
- Load Planning Communication
- Team Leadership
- Security processes
- Security awareness
- Customer Retention Strategies
- Sales and Upselling
- Airport safety regulations
- Flight Scheduling Knowledge
- Travel documentation verification
- Strong Work Ethic
- Issue Resolution
- Data Entry
- Detail Oriented
- Regulatory Compliance
- Payment Processing
- Problem-solving abilities
- Security Planning
- Goal Setting
- Adaptability and Flexibility
- Mobile Device Management
- Problem Resolution
- Phishing
- Decision-Making
- Troubleshooting
- Research
Timeline
Merchandising Specialist
Lowes Home Improvment
08.2023 - Current
Operations Lead
United Airlines
11.2019 - 01.2024
Ride Operator
Kings Dominion
03.2018 - 12.2019
High School Diploma -
Hermitage High School
Bachelor of Science - Computer And Information Systems Security
University of Maryland - College Park
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