Prince Charles
Augusta,GA
Summary
Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Safety-oriented Forklift Operator knowledgeable about proper handling of heavy machinery, pallet jacks, cherry pickers and forklifts. Works well independently and as part of team. Excellent interpersonal communication skills.
Overview
12
12
years of professional experience
Work History
Assistant Manager
McDonald's
Lake City, FL
Assistant Manager
McDonald's
Lake City, FL
07.2021 - 05.2024
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Forklift Operator
BlueLinx
01.2019 - 06.2021
- Load and unload trucks while operating forklift
Correctional Officer
Core Civic Corrections
Lake City, FL
01.2016 - 01.2019
- Served as CORRECTIONAL OFFICER, supervised individuals who are serving time in prison
- Managed the daily administrative operations of the department; answered a high-volume of incoming phone calls on a multi-line system, directed phone calls, responded to inquiries, input confidential data into the computer system, and managed inmates' accounts
- Monitored, oversaw and controlled inmates and facilitated the discharge of inmates
- Served as a liaison between corrections, police departments, courts, and judges.
Premise Technician
AT&T
Cutler Bay, FL
03.2015 - 09.2015
- Install and service internet phone and cable
- Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
- Maximized team productivity through collaboration with colleagues on complex installation or repair projects.
- Demonstrated flexibility in adapting to changing client needs or project requirements without sacrificing quality or efficiency.
- Improved customer satisfaction by efficiently troubleshooting and resolving technical issues with their home services.
- Enhanced system performance for clients through regular maintenance of network infrastructure and equipment.
- Supported new hires by sharing expertise on best practices for efficient installations or repairs, contributing to overall team success.
Call Center Agent
Alorica Call Center
01.2014 - 03.2015
- Call Center Agent
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
Infantryman
US ARMY
Fort Hood, TX
01.2012 - 01.2014
- Protect our country from enemies both foreign and domestic
- Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
- Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
- Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Enhanced team efficiency by conducting regular training sessions and tactical drills.
- Trained in use of tear gas, passive ordnance, and explosives.
- Responded to emergencies with speed, efficiency, and knowledgeable assistance.
- Conducted reconnaissance operations to gather intelligence on enemy positions.
Education
High School Diploma -
Screven Country High School
05.2010
Skills
Excel (More than 3 year)
Maintenance (Less than 1 year)
OPERATIONS (More than 3 year)
Operations Management (More than 4 year)
Outlook (More than 5 year)
Warehouse experience
Forklift
De-Escalation Techniques
Observation
Self-defense techniques
Stress Tolerance
Relationship building and management
Weapons training
Staff Management
File and record maintenance
Facility Maintenance
Additional Information
PROFESSIONAL SKILLS
Demonstrated Strategic Leadership File and Record Maintenance
Ethical Standards of Conduct Communication & Organization
Restraint Techniques Presentation, Facilitation & Training
Quality & Inmate Relations Management Critical Thinking & Conflict Resolution
Courtroom Practices & Operations Management Occupational hazards & Safety Precautions
State /Federal Reg/Guidelines Trained In Defensive Tactics
Proficient in Microsoft (Outlook/Word/Excel) Excellent Problem Solver
Timeline
Assistant Manager
McDonald's
07.2021 - 05.2024
Forklift Operator
BlueLinx
01.2019 - 06.2021
Correctional Officer
Core Civic Corrections
01.2016 - 01.2019
Premise Technician
AT&T
03.2015 - 09.2015
Call Center Agent
Alorica Call Center
01.2014 - 03.2015
Infantryman
US ARMY
01.2012 - 01.2014
Assistant Manager
McDonald's
High School Diploma -
Screven Country High School