Summary
Overview
Work History
Education
Skills
Timeline
Generic

Prince Robertson

Houston ,TX

Summary

Highly-motivated applicant with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Techanical Support/Sales Agent

Asurion
Houston, Texas
03.2024 - Current
  • Answered AT&T customer calls in regards to mobile/broadband issues.
  • Walked through troubleshooting steps to ensure customers are able to use their devices.
  • Assisted customers with "Home Tech Protection" and enrolled interested/eligible customers to meet daily sales quota.in regards to mobile/broadband issues.
  • Walked through troubleshooting steps to ensure customers are able to use their devices.
  • Assisted customers with "Home Tech Protection" and enrolled interested/eligible customers to meet daily sales quota.

Remote Warranty Concierge

Cura Home Warranty
Houston, Texas
01.2022 - 02.2024
  • Answered warranty inquiries via phone, chat, and email.
  • Assisted customers with product selection, order placement and payment processing.
  • Assisted customers in navigating website content or completing transactions online.
  • Monitored the online chat queue for incoming messages from customers.
  • Organized customer info within google spreadsheet to keep track of job completion in regards to open claims.

Park Manager

Altitude
Spring, Texas
03.2022 - 10.2023
  • Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
  • Completed weekly schedules to cover upcoming events while maintaining weekly trainings, and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Assigned daily tasks to associates to fit skill levels and maximize team performance.
  • Monitored trampoline jumpers to ensure safety is the main priority.

Member Support Associate

Peloton
Plano, Texas
08.2020 - 12.2022
  • Managed high-volume of inbound and outbound customer inquiries while assisting members with Membership, Hardware/Software, and billing inquiries.
  • Handled member interactions via phone, chat, and email.
  • Maintained adherence while multitasking customer interactions and following daily schedule.
  • Resolved service requests by individually troubleshooting and addressing user issues.

Sales/Stock Lead

Jd Sports
The Woodlands, Texas
08.2018 - 10.2021
  • Supervised the daily activities of the sales/stock team, providing guidance and direction as needed.
  • Assisted customers with finding the right size, style, and color of shoe.
  • Developed strategies for increasing sales opportunities through effective marketing techniques such as promotions or discounts.
  • Answered phone calls promptly and professionally while providing accurate information about store products and services.
  • Organized shelves and displays to maintain a neat and orderly store environment.

Lifeguard/Aquatic Supervisor

Six Flags Hurricane Harbor
Spring, Texas
03.2014 - 09.2020
  • Monitored swimmers in the pool area to ensure that all safety rules were followed.
  • Scheduled shifts for lifeguards based on staffing needs for each day.
  • Responded quickly to medical emergencies in the pool area.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Interacted with guests providing information about attractions, answering questions, and addressing guest complaints.

Food Runner/Busser

Top Golf
Spring, Texas
03.2015 - 01.2019
  • Organized food orders and ensured accuracy of items served to customers.
  • Delivered food to guests in a timely manner while following safety protocols.
  • Maintained a clean and organized work area throughout shift operations.
  • Assisted servers in setting up tables for guests.

Education

Bachelor of Science -

Western Governors University
Salt Lake City, UT

Skills

  • Technical Support
  • Customer Service
  • System Administration
  • Operating systems
  • Call Center Operations
  • Remote Support

Timeline

Techanical Support/Sales Agent

Asurion
03.2024 - Current

Park Manager

Altitude
03.2022 - 10.2023

Remote Warranty Concierge

Cura Home Warranty
01.2022 - 02.2024

Member Support Associate

Peloton
08.2020 - 12.2022

Sales/Stock Lead

Jd Sports
08.2018 - 10.2021

Food Runner/Busser

Top Golf
03.2015 - 01.2019

Lifeguard/Aquatic Supervisor

Six Flags Hurricane Harbor
03.2014 - 09.2020

Bachelor of Science -

Western Governors University

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Prince Robertson