Prince-solomon Jennings
Houston
Summary
Dynamic Customer Service Representative with a proven track record at Impact, where I excelled in managing high-stress situations and resolving customer complaints with empathy, boosting loyalty. Skilled in active listening and data entry, I effectively balanced customer needs with company policies, achieving satisfactory resolutions. My critical thinking skills ensured enhanced customer satisfaction and repeat business.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Impact
02.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma - General Education
Northside High School
Houston, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Impact
02.2019 - Current
High School Diploma - General Education
Northside High School
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