Prince Will
Customer Service Specialist
Phoenix,Arizona
Summary
Dedicated Customer Service professional with knowledge of quality service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
TransPerfect
09.2022 - Current
- Answers inquiries from customers and quickly assesses customer needs and proactively provides solutions
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Document the resolution and follow up with the customer as needed.
Curriculum Specialist
StrongMind
02.2019 - 09.2019
- Collaborated with the curriculum developer, instructional designer, and the creative team to create digital courses, curriculum and resource materials for k-12 education.
- Produced webpage content using in-house content creator tools to facilitate a higher level of understanding for users and students.
- Worked alongside a project manager to oversee assigned projects, as well as responsible for training and developing new hires to perform designated tasks.
Special Education Instructional Assistant
Million Dollar Teacher Project
01.2018 - 02.2019
- Monitored student classroom and outdoors activities to promote student safety.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Supported student learning objectives through personalized and small group assistance.
Quality Assurance Associate
Sam's Club
03.2016 - 01.2018
- Executed audits of work processes and measure quality data for review to ensure finished product complies with quality standards prior to shipment.
- Collaborated with management and team to discuss effective plans that need to be implemented to solve major quality problems.
- Promoted the company in maintaining a work environment focused on quality, communication, collaboration, integration, and teamwork.
Education
Bachelor of Arts - Mass Communication And Media Studies
Arizona State University
Tempe, AZ05.2019
Skills
- Account Management
- Customer Service Support
- Computer Proficiency
- Microsoft Word
- Quality Assurance Controls
- Organizational and Time Management
- Warehousing and Order Fulfillment
- Project Management Abilities
- Leadership and Team Development
- Strong Analytical and Problem-Solving Skills
Timeline
Customer Service Representative
TransPerfect
09.2022 - Current
Curriculum Specialist
StrongMind
02.2019 - 09.2019
Special Education Instructional Assistant
Million Dollar Teacher Project
01.2018 - 02.2019
Quality Assurance Associate
Sam's Club
03.2016 - 01.2018
Bachelor of Arts - Mass Communication And Media Studies
Arizona State University
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