Prince Anasside
Boris
Cedar Rapids,Iowa
Summary
Highly motivated french bilingual with extensive customer service abilities with hands on information's technologies systems. Hardworking and passionate job seeker with strong organizational skill, seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving abilities. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Samsung Service Center
10.2022 - 02.2023
- Performed Incoming quality check to determine devices symptoms,proceed to appropriate repair services and performed outgoing quality check to verify successful repair and assure customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Adapted to new applications and maintained knowledge of current technologies.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Information Technology Assistant
Ministry Of Finance And Economic Planning
03.2018 - 08.2021
- Managed all aspects of the SIGFIP platform
- Developed and implemented preventive maintenance procedures.
- Monitored systems in operation and quickly troubleshot errors.
- Installed, configured and maintained computer systems and network connections.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Configured hardware, devices, and software to set up work stations for employees.
Store Associate
Global Furniture
09.2016 - 04.2021
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Listened to customer needs and desires to identify and recommend optimal products.
Web Developer Intern
Vira Program
10.2015 - 11.2017
- Developed user interfaces with modern JavaScript frameworks, HTML, and CSS.
- Employed coding practices based on commonly accepted standards to establish site layout and user interface.
- Developed user-friendly web forms with validation and error handling.
- Conceived and built optimized landing pages for integration and cross-browser compatibility.
- Collaborated with project managers and development team to brainstorm new ideas.
- Followed best practices for software development and web security.
- Performed unit testing of web applications and troubleshot issues.
Education
Bachelor of Science - Computer Science
Regent University
Accra, Ghana11.2020
Associate of Applied Science - Computer And Information Sciences
Koforidua Technical University
Koforidua11.2018
Skills
- Customer Service
- Problem solving and Attention to detail
- Computer and Technology Knowledge
- Good communicator and fast learner
- Time and data management
Accomplishments
- Installation and configuration of a network protocols to detect and prevent attacks on a DHCP server.
- Development of an online auction system with case of study, Ghana Revenue Authority.
Certification
- HCIA-Routing and Switching, Huawei Corporation
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Customer Service Agent
Samsung Service Center
10.2022 - 02.2023
Information Technology Assistant
Ministry Of Finance And Economic Planning
03.2018 - 08.2021
Store Associate
Global Furniture
09.2016 - 04.2021
Web Developer Intern
Vira Program
10.2015 - 11.2017
Bachelor of Science - Computer Science
Regent University
Associate of Applied Science - Computer And Information Sciences
Koforidua Technical University
Similar Profiles
RAFI YANZANIRAFI YANZANI
Supervisor of Operations at Samsung Service CenterSupervisor of Operations at Samsung Service Center
VEERAMANIKANDAN SAILAPPANVEERAMANIKANDAN SAILAPPAN
Team Leader at SAMSUNG SERVICE CENTERTeam Leader at SAMSUNG SERVICE CENTER
Zaccai CokersonZaccai Cokerson
Cloud Solution Architect/Active Directory Administrator at Samsung Service CenterCloud Solution Architect/Active Directory Administrator at Samsung Service Center
Prince CaldwellPrince Caldwell
Crew Member at Raising Cane's Chicken FingersCrew Member at Raising Cane's Chicken Fingers
Mitchell LaBudaMitchell LaBuda
CyberSecurity Support at Log(N) PacificCyberSecurity Support at Log(N) Pacific