Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager

Prince Nwankwo

Boston,MA

Summary

Dynamic leader with expertise in customer service and strategic problem resolution. At Amour Marketing, enhanced customer satisfaction and drove repeat business through exceptional service. Proven ability in staff training and development, fostering teamwork and collaboration. Skilled in recruitment and selection, contributing to business growth. Achieved a 20% increase in team efficiency through effective leadership.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Amour Marketing
12.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Warehouse Associate

CityScapes
11.2022 - 12.2023
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Consistently lifted materials weighing as much as 70 pounds.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory.
  • Assisted in reducing product damage by properly handling and storing materials.

Education

High School Diploma -

Jeremiah E Burke
Dorchester, MA

Skills

  • Customer service
  • Effective team leadership
  • Decision-making
  • Strategic problem resolution
  • Prioritization and scheduling
  • Staff training and development
  • Team building
  • Recruitment and selection expertise

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working

Timeline

Assistant Manager

Amour Marketing
12.2023 - Current

Warehouse Associate

CityScapes
11.2022 - 12.2023

High School Diploma -

Jeremiah E Burke

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Prince Nwankwo