PRINCESS BRANCH
Marietta,GA
Summary
Resourceful Site Administrator with a proven track record in project management and technical support. Known for high productivity and efficient task completion, ensuring smooth site operations. Strong time management, communication, and problem-solving skills enhance team collaboration and operational effectiveness.
Overview
8
8
years of professional experience
Work History
Site Administrator
SBM Management
Atlanta, GA
10.2024 - Current
- Established organized filing systems for physical and digital documents, ensuring record accuracy.
- Greeted visitors professionally, directing them to appropriate locations and providing essential information.
- Delivered comprehensive administrative support to enhance customer service and streamline case management.
- Managed incoming correspondence, including emails, letters, and phone calls on behalf of the site.
- Handled confidential information with discretion to maintain company integrity.
- Collaborated with internal departments to resolve issues promptly and effectively.
- Conducted research and data analysis to produce informative reports and documentation.
Operations Supervisor
DHL ECommerce
Mableton, USA
10.2022 - 10.2023
- Maintained current knowledge of industry best practices to enhance management efficiency.
- Coordinated schedules and assignments to optimize workforce productivity.
- Developed and implemented strategic plans to boost operational performance.
- Trained employees on company policies and compliance requirements.
- Fostered high colleague morale through team-building activities.
- Ensured staff compliance with safety rules and equipment operation protocols.
- Served as liaison between departments to facilitate customer requests.
- Monitored performance, delivering feedback and coaching to improve efficiency.
Area Manager
Amazon
Atlanta, USA
06.2019 - 10.2022
- Oversaw daily operations to optimize workplace efficiency and productivity.
- Managed 50 internal and contract employees to meet organizational objectives.
- Trained employees on operational goals, promoting skill enhancement.
- Enhanced customer satisfaction through proactive problem resolution and service quality.
- Monitored package and delivery metrics to prevent losses.
- Analyzed daily delivery reports for accuracy, ensuring compliance with company standards.
- Coordinated with department heads to develop and implement operational policies.
- Negotiated supplier contracts to secure favorable terms and maximize resource allocation.
Learning Coordinator Manager
Amazon
Atlanta, USA
05.2017 - 06.2019
- Led departmental functions to drive cost reduction initiatives and enhance efficiency.
- Optimized resource allocation and personnel scheduling to achieve peak operational performance.
- Prepared comprehensive reports on operational performance for executive review.
- Facilitated professional development sessions to improve instructional skills of staff.
- Supported leadership in managing diverse classrooms catering to various learning styles.
- Monitored curriculum implementation effectiveness through thorough classroom observations.
- Drove continuous improvement initiatives in instructional practices across distribution center.
- Ensured adherence to policies, procedures, and safety standards throughout facility.
Education
Associate of Science - Surgical Technology
High-Tech Institute
Marietta, GA09-2005
Skills
- Team development and leadership
- Organizational and administrative skills
- Process and performance optimization
- Operations management and productivity
- Scheduling and workflow coordination
- Report preparation and monitoring
- Customer service excellence
- Confidentiality and safety compliance
- Self-motivation and attention to detail
- Effective communication and active listening
Timeline
Site Administrator
SBM Management
10.2024 - Current
Operations Supervisor
DHL ECommerce
10.2022 - 10.2023
Area Manager
Amazon
06.2019 - 10.2022
Learning Coordinator Manager
Amazon
05.2017 - 06.2019
Associate of Science - Surgical Technology
High-Tech Institute
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