Princess Allen Esquina
Elmont,NY
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
16
16
years of professional experience
Work History
DIC Support Associate
Northwell Health
01.2023 - Current
- Managed front desk and patient-facing operations, supporting check-in and check-out for 200+ guests daily.
- Trained and mentored staff, fostering a culture of continuous improvement.
- Introduced online pre-registration processes, decreasing check-in time by 30% and enhancing patient experience.
- Oversaw daily operations, ensuring adherence to company policies and procedures.
Parent Care Manager / Caregiver
OPWDD
01.2023 - Current
- Coordinated comprehensive care plans for elderly parents, addressing medical, emotional, and daily living needs while ensuring continuity of care.
- Educated clients and families on community resources, treatment options, and healthcare services, strengthening patient advocacy and engagement.
- Managed high-volume communication (approximately 30 calls, emails, and faxes daily), supporting effective information flow and documentation.
- Designed individualized daily routines that improved quality of life and promoted independence.
- Implemented a structured medication management system, achieving 100% adherence and reducing health-related risks.
DIC Registration Associate
Northwell Health
01.2021 - 01.2023
- Verified insurance benefits and secured pre-authorizations prior to procedures, supporting revenue cycle accuracy and financial risk mitigation.
- Maintained strict confidentiality of patient data in compliance with HIPAA regulations.
- Assisted with onboarding and training staff on registration procedures and best practices.
- Ensured accurate data entry and documentation to support clinical and administrative workflows.
Patient Transporter
Northwell Health
01.2010 - 01.2014
- Safely transported patients to diagnostic, treatment, and surgical areas using wheelchairs, stretchers, and beds.
- Delivered compassionate patient-centered service, contributing to increased patient satisfaction.
- Responded effectively to patient needs and concerns in fast-paced healthcare environments.
Education
Master of Healthcare Administration - MHA
Southern New Hampshire University
12.2025
Bachelor’s Degree - undefined
Southern New Hampshire University
01.2023
Associate Degree - undefined
Kingsborough Community College
01.2021
Skills
- Healthcare operations management
- Healthcare operations management
- Care coordination
- Quality assurance
- Resource & Scheduling Management
- Proficient in Microsoft Office Suite
Timeline
DIC Support Associate
Northwell Health
01.2023 - Current
Parent Care Manager / Caregiver
OPWDD
01.2023 - Current
DIC Registration Associate
Northwell Health
01.2021 - 01.2023
Patient Transporter
Northwell Health
01.2010 - 01.2014
Bachelor’s Degree - undefined
Southern New Hampshire University
Associate Degree - undefined
Kingsborough Community College
Master of Healthcare Administration - MHA
Southern New Hampshire University