Princess Flores
Cicero,United States
Summary
As an employee I have learned to be very patient and evolve quickly to my work environment. I enjoy putting out good work in order to receive good feedback. My experience in retail and food service has allowed me to grow an understanding on how to communicate well with people and learn new things when it comes to hospitality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Hacienda Calavera
Cicero, IL
08.2025 - Current
- Managed guest orders and ensured timely service in fast-paced environment.
- Collaborated with kitchen staff to maintain food quality and presentation standards.
- Trained new servers on menu items, service protocols, and customer interaction techniques.
- Resolved customer concerns promptly to enhance dining experience and satisfaction levels.
Server
Olive Garden
Berwyn
03.2022 - 08.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Rooftop Server
Lifetime Fitness
Oakbrook, IL
04.2025 - 07.2025
- Managed cash transactions accurately, utilizing point-of-sale systems to process payments and track sales efficiently.
- Implemented upselling techniques that increased average table sales by 15% over a three-month period.
- Maintained cleanliness and organization of the dining area, adhering to health and safety regulations.
Education
Non-Degree Program - Esthetician Beauty
Tricoci University
Bridgeview, IL, United States01.2024
High School Diploma - undefined
Morton East High School
Cicero, IL, United States01.2022
Skills
- Oversaw cash handling processes, maintaining compliance with financial regulations and company policies
- Developed and executed effective upselling techniques, resulting in increased sales opportunities and customer engagement
- Implemented best practices in food service and customer engagement to elevate dining experiences
- Utilized advanced communication skills to convey complex ideas clearly and foster understanding among diverse audiences
- Utilized advanced bilingual skills to deliver clear and impactful messaging in both languages
- Utilized extensive knowledge to offer tailored solutions and support, ensuring a positive customer experience
Certification
CPR, Food handler, Basset
Languages
Spanish - Native
English - Native
Interests
Family Time, Vacations, Movie Nights, Spa Days, Hiking
Accomplishments
- Certified Server Trainer
- Honor Student
Timeline
Server
Hacienda Calavera
08.2025 - Current
Rooftop Server
Lifetime Fitness
04.2025 - 07.2025
Server
Olive Garden
03.2022 - 08.2025
Non-Degree Program - Esthetician Beauty
Tricoci University
High School Diploma - undefined
Morton East High School