Princess Garrison
Remote,U.S.
Summary
Detail-oriented and highly organized professional with 6+ years of experience in customer service, logistics coordination, and administrative support. Proven ability to manage calendars, track deliverables, and communicate effectively across cross-functional teams in fast-paced environments. Strong background in remote work, stakeholder coordination, and maintaining accurate documentation. Seeking to leverage transferable skills into a Project Coordinator role supporting operational excellence.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
iRhythm Technologies
01.2024 - Current
- Coordinate high volume inbound and outbound communications with patients and healthcare providers
- Document interactions, track requests, and ensure timely follow up on outstanding issues
- Collaborate with cross functional teams to resolve cases and improve service outcomes
- Maintain accurate records in internal systems, ensuring compliance and data integrity
Tracking Specialist
Elite Transit
Remote
08.2022 - 01.2024
- Monitored and tracked shipments in real time, ensuring on time delivery and issue resolution
- Communicated with drivers, dispatchers, and clients to coordinate logistics and updates
- Managed multiple priorities while maintaining detailed tracking logs and reports
- Proactively identified delays and implemented solutions to maintain service levels
- Provided consistent updates to stakeholders, improving transparency and accountability
Customer Service Representative
Sunbelt Rentals
Remote
03.2020 - 08.2022
- Scheduled equipment rentals and coordinated logistics across multiple locations
- Managed calendars, orders, and customer requests in a fast paced environment
- Maintained detailed documentation of transactions and service interactions
- Collaborated with internal teams to ensure timely fulfillment of customer needs
- Delivered high-quality customer support while balancing multiple priorities
Education
High School Diploma - undefined
Garinger High School
Certificate - Project Management
Coursera
RemoteSkills
- Calendar & Meeting Coordination
- Project Tracking & Follow-Ups
- Documentation & Reporting
- Microsoft Office (Outlook, Teams, Excel, SharePoint)
- Time Management & Multitasking
- Remote Collaboration
Additional Experience
- Freelance Event Planning & Administrative Support
- Coordinated event logistics, schedules, and vendor communications
Timeline
Customer Service Representative
iRhythm Technologies
01.2024 - Current
Tracking Specialist
Elite Transit
08.2022 - 01.2024
Customer Service Representative
Sunbelt Rentals
03.2020 - 08.2022
High School Diploma - undefined
Garinger High School
Certificate - Project Management
Coursera