Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Princess Hardy

Upper Marlboro,MD

Summary

Accomplished Senior Universal Banker with a proven track record at Truist Bank, enhancing operational efficiency and strengthening customer relationships. Expert in financial planning and adept at conflict resolution, significantly improved team performance and customer satisfaction. Skilled in mentoring staff and leveraging relationship management to exceed goals.

Overview

20
20
years of professional experience

Work History

Senior Universal Banker

Truist Bank
10.2023 - Current
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
  • Balanced teller drawers and ATM cash.
  • Checked accounts for fraud and provided law enforcement with relevant details.
  • Executed wire transfers, stop payments and account transfers.
  • Assisted customers with banking needs and inquiries.
  • Calculated fees due, interest and change for customer transactions.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Processed applications for new accounts.
  • Referred customers to other banking departments for specialized services.
  • Educated customers on online banking and mobile banking applications.
  • Handled various accounting transactions.

Teller Coordinator

SunTrust Banks Inc
03.2008 - 10.2023
  • Performed teller scheduling to achieve appropriate branch coverage for business needs.
  • Assisted tellers in cashing checks by verifying signatures and amounts.
  • Used bank database and [Software] to record transactions.
  • Managed inventory by tracking and ordering bank supplies, equipment and documents.
  • Managed branch vault by verifying accuracy of cash transactions.
  • Conducted various branch operations tasks such as balancing and replenishing ATM, TCD and shipment processing.
  • Addressed employee issues and conflicts, applying listening and communication skills to promote quick resolution.
  • Trained newly hired tellers, providing extensive mentoring along with positive reinforcement to help employees meet monthly goals and reach objectives.
  • Recognized potential sales opportunities to cross-sell appropriate products and services to clients and make qualified referrals.
  • Motivated tellers to achieve sales and service goals with continuous coaching.
  • Trained and coached [Number] tellers on banking operations to provide exceptional customer service.

Teller

SunTrust Banks Inc
01.2006 - 03.2008
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed customer transactions promptly, minimizing wait times.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Supervisor

Atlanta Bread Company
07.2004 - 12.2005
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Solicited customer feedback to identify and improve on areas of weakness.

Education

High School Diploma -

Thurgood Marshall Academy
Manhattan, NY

Skills

  • Financial Planning
  • Relationship Management
  • Operational Efficiency
  • Developing work schedules
  • Customer Relationship Management
  • Goal-Oriented

Accomplishments

  • Supervised team of 5 staff members.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Successfully trained 20 new tellers over a 24 month time period.

Timeline

Senior Universal Banker

Truist Bank
10.2023 - Current

Teller Coordinator

SunTrust Banks Inc
03.2008 - 10.2023

Teller

SunTrust Banks Inc
01.2006 - 03.2008

Supervisor

Atlanta Bread Company
07.2004 - 12.2005

High School Diploma -

Thurgood Marshall Academy

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Princess Hardy