Princess Hernandez
Homestead,FL
Summary
Adept Medical Assistant with a proven track record at Prime Healthcare Management, showcasing exceptional skills in HIPAA compliance and compassionate patient care. Elevated patient trust and clinic efficiency through meticulous medical documentation and effective communication. Demonstrated ability to streamline operations and foster team morale, underscoring a commitment to quality healthcare and patient satisfaction.
Overview
13
13
years of professional experience
Work History
Medical Assistant
Prime Healthcare Management
01.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
Medical Assistant
Baptist Memorial Hospital
02.2018 - 01.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Waitress Supervisor
Mutineer Restaurant
01.2013 - 01.2017
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Achieved high levels of customer loyalty through exceptional service and engagement.
- Elevated dining experience, maintaining high standards of cleanliness and presentation.
- Strengthened team morale and cooperation by organizing regular training sessions.
Waitress
Dennys Restaurant
01.2012 - 01.2013
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
Miami Dade College
Miami, FLGeneral Studies
Southwest Senior High
06.2012
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Reliable team player
- Procedure assistance
- Compassionate
- Conflict resolution
- Companionship and emotional support
- Conversant in languages
Timeline
Medical Assistant
Prime Healthcare Management
01.2022 - Current
Medical Assistant
Baptist Memorial Hospital
02.2018 - 01.2020
Waitress Supervisor
Mutineer Restaurant
01.2013 - 01.2017
Waitress
Dennys Restaurant
01.2012 - 01.2013
Miami Dade College
General Studies
Southwest Senior High
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