Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Princess Lewis

Hoover

Summary

Dedicated Customer Service Representative with three years of experience in providing exceptional support and resolving complex customer issues. Recognized for proficiency in patient registration and insurance verification, while building strong relationships that enhance customer satisfaction. Notable for excellent communication and problem-solving abilities, fostering a collaborative team environment focused on service excellence.

Overview

3
3
years of professional experience

Work History

Travel Office Coordinator

Therapysouth
Birmingham
10.2024 - Current
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Kept updated records of office expenses and costs, assisting with budget tracking.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.

On Site Transportation Coordinator

Lifeguard Ambulance
01.2024 - 10.2024
  • Overseeing and managing transportation activities within UAB hospital
  • Coordinating the arrival and departure of vehicles, ensuring efficient routes, managing vehicle maintenance schedules, overseeing driver schedules, and addressing any transportation-related issues that may arise
  • Investigated claims raised by customers related to damaged or lost items during transit and took corrective action where needed.

Physical Therapist Technician

Elite Physical Therapy Clinic
07.2023 - 01.2024
  • Assist physical therapists in preparing patients for therapy sessions, including setting up equipment, ensuring a clean and safe environment, and helping patients with exercises and stretches as directed
  • Assist in maintaining accurate patient records, scheduling appointments, and managing administrative tasks related to patient care

Remote Healthcare Customer Service Representative

Sagility Health
01.2023 - 07.2023
  • Provide excellent customer service by promptly handling customer inquiries, complaints, and health insurance concerns via phone, email, and chat
  • Demonstrate empathy and patience while addressing customer issues, ensuring a positive customer experience
  • Resolve customer complaints and issues in a timely and efficient manner, achieving a high customer satisfaction rate
  • Collaborate with cross-functional teams to escalate and resolve complex customer problems, ensuring a seamless resolution process

Remote Telesales Representative

Conduent
07.2022 - 01.2023
  • Accurately document customer interactions and transactions, maintaining detailed records for reference and analysis
  • Assist customers with Apple product information, pricing, order status, and account inquiries
  • Stay updated on product knowledge and company policies to provide accurate information to customers

Remote Billing And Technical Representative

Comcast
01.2022 - 07.2022
  • Increased sales through upselling and cross selling of additional products and services
  • Accurately document customer interactions and transactions, maintaining detailed records for reference and analysis

Education

High School Diploma -

Meridian High School
Meridian, MS
05.2019

Skills

  • Calendar management
  • Customer service
  • Budget tracking
  • Data entry
  • Office administration
  • Transportation coordination
  • Appointment scheduling
  • Sales strategies
  • Upselling and cross selling
  • Money handling
  • POS system operation

References

References available upon request.

Timeline

Travel Office Coordinator

Therapysouth
10.2024 - Current

On Site Transportation Coordinator

Lifeguard Ambulance
01.2024 - 10.2024

Physical Therapist Technician

Elite Physical Therapy Clinic
07.2023 - 01.2024

Remote Healthcare Customer Service Representative

Sagility Health
01.2023 - 07.2023

Remote Telesales Representative

Conduent
07.2022 - 01.2023

Remote Billing And Technical Representative

Comcast
01.2022 - 07.2022

High School Diploma -

Meridian High School

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Princess Lewis