Princess Logan
Efland,NC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
ConeHealth front desk
Lebauer Pulmonary
Greensboro/Burlington, NC
08.2022 - 06.2024
- Daily use of Epic charting
- Ordering Doctors orders
- Schedule appointments
- Fax documentation
- Document incoming outgoing calls.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Personal Care Assistant
Oaks of Alamance
Burlington, NC
07.2019 - 03.2020
- Remained alert to problems or health issues of patients and competently responded as required
- Helped patients maintain a positive self image by checking wounds, assessing integrity and bathing bed bound individuals.
Outbound Customer Service Representative
AT&T
Greensboro, NC
01.2018 - 06.2019
- I assist customers with inquiries about their personal account
- I assist customers with making payments towards their bills.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Negotiated solutions in challenging situations to retain customer loyalty.
- Managed high volume of customer calls, maintaining calm and professional demeanor.
Education
Associate Of Applied Science - Medical Assisting
Alamance Community College
Graham, NC06.2022
High School Diploma -
Eastern Guilford High School
06.2016
Skills
- Professional and positive attitude
- Critical thinking
- Multitasking and prioritization
- Adaptability
- Ethical decision making
- Fast learner
- Time management
- CPR and First Aid certified
- Proficient in medical terminology
- Familiar with medical administrative tasks
- Data Entry
- Active Listening
- Payment Processing
- Microsoft Outlook
- Data Collection
- Customer Education
- Account updating
- Customer Service
- Problem-solving abilities
Certification
- Basic Life Support, American Heart Association, 11/02/21, 11/2023
- CMA, AAMA Certified, 05/26/22, available upon request
- Technical Support
References
- Jaime Graves, Graves@conehealth.com
- Meil Mock, Miel.mock@conehealth.com
- Shannon Burke, (336)214-6929, Shannon.Burke@conehealth.com
Timeline
ConeHealth front desk
Lebauer Pulmonary
08.2022 - 06.2024
Personal Care Assistant
Oaks of Alamance
07.2019 - 03.2020
Outbound Customer Service Representative
AT&T
01.2018 - 06.2019
Associate Of Applied Science - Medical Assisting
Alamance Community College
High School Diploma -
Eastern Guilford High School