Summary
Overview
Work History
Education
Skills
Timeline
Generic
PRINCESS RICHMOND

PRINCESS RICHMOND

Milwaukee,WI

Summary

Friendly Customer Retention Specialist succeeds in identifying customer needs and utilizing inbound and outbound retention strategies. Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively.

Overview

17
17
years of professional experience

Work History

Bus Driver

First Student Transportation
04.2024 - Current

Picking up and dropping off student on a route schedule.

Maintaining a cleaning driving record

. Operating the bus safely and making sure that children remain safe at our time.

Using two-way radios to communicate with dispatch

Sales Associate

Vision Wireless.
09.2024 - 03.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Bus Driver

Lakeside Buses of Wisconsin
01.2024 - 04.2024
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.

Truck Driver

Waste Management
10.2022 - 11.2023
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.

Teller

Wells Fargo Bank, N.A.
04.2022 - 10.2022
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

Retention Specialist

Spectrum
06.2012 - 08.2021
  • Documented performance review schedule and monitored management for timely completion.
  • Implemented employee incentive programs to promote positive work culture and increase retention.
  • Developed product demonstrations and presentations for customers.
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.

Bus Driver

Milwaukee County Transit
04.2016 - 11.2020
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Maintained Wisconsin driver's license to enable legal operation of school buses for student transport, field trips and other purposes.

Safety Assistant

Milwaukee Public Schools, MPS
09.2019 - 03.2020
  • Gathered information, prepared reports, and drafted correspondence related to cases.
  • Helped probation and pretrial services officers carry out investigation and supervision duties, providing assistance and technical support in variety of areas.
  • Recognized, documented and advised on removal of hazards.
  • Verified monthly practice of fire drills for every work shift.

Bus Driver

Durham School Bus Services
08.2008 - 11.2018
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Transported passengers safely along prescribed routes according to tight schedules.

Education

High School Diploma -

African Urban Institute.
Milwaukee, WI
06.2002

Skills

  • Persuasion Techniques
  • Scheduling
  • Data Review
  • Data entry
  • CDL

Timeline

Sales Associate

Vision Wireless.
09.2024 - 03.2025

Bus Driver

First Student Transportation
04.2024 - Current

Bus Driver

Lakeside Buses of Wisconsin
01.2024 - 04.2024

Truck Driver

Waste Management
10.2022 - 11.2023

Teller

Wells Fargo Bank, N.A.
04.2022 - 10.2022

Safety Assistant

Milwaukee Public Schools, MPS
09.2019 - 03.2020

Bus Driver

Milwaukee County Transit
04.2016 - 11.2020

Retention Specialist

Spectrum
06.2012 - 08.2021

Bus Driver

Durham School Bus Services
08.2008 - 11.2018

High School Diploma -

African Urban Institute.