Princess Simmons
Temple Terrace,FL
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Teller
Wells Fargo
Tampa, FL
04.2023 - Current
- Managed multiple currency types including foreign currencies when exchanging money for customers
- Answered telephones to assist customers with questions and inquiries
- Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly
- Completed financial transactions, including deposits, withdrawals & transfers
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Adhered to security and regulatory requirements surrounding financial transactions.
Retail Store Supervisor
Best Buy
Saint Petersburg, FL
11.2000 - 09.2022
- Provide/drive exceptional customer service & meet business results by achieving revenue, margin, & operational targets
- Provide ongoing coaching, training & motivation to team members
- Ensured compliance with company policies and procedures at all times
- Provided superior customer service and maintained a professional attitude in all interactions with customers
- Helped store management with recruiting, identifying talent for associate positions
- Managed daily opening and closing procedures, including cash handling, banking deposits and reconciliation of financial records
- Drove positive customer experiences by building customer relationships and providing solutions to needs.
Customer Experience Manager
Five Below
Bloomingdale, IL
03.2020 - 09.2021
- Ensures all associates and managers are Wowing the Customer through personal contact with customers
- Responsible for leading Front End Operations
- Adheres to and holds associates accountable to all Five Below's Standard Operating Procedures(SOP)
- Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
- Provided training on customer service best practices to staff members in order to enhance their knowledge and skillset
- Communicated with customers and gathered information on customer experience to improve company operations.
Administrative Support Team Supervisor
Macy's
Gurnee, IL
05.2018 - 03.2020
- Perform administrative tasks for all new hire paperwork, input employee information in hiring system
- Monitor new hire orientation and training sessions as needed
- Complete and submit monthly legal compliance audits
- Maintain store supplies; process orders as needed
- Balance Vault and perform other cash functions on a daily basis; perform monthly cash office self-audit
- Replenish and balance registers; research and resolve cash shortage issues.
Assistant Branch Manager, Operations
JPMorgan Chase
Evanston, IL
02.2008 - 05.2009
- Recognized potential risks associated with transactions conducted at the branch before approving them
- Drove deposit growth by promoting bank products and services to obtain objectives
- Maintained knowledge of banking products and services in order to effectively assist customers with their financial needs
- Ensured compliance with applicable laws and regulations regarding banking practices
- Oversaw flow of cash and financial instruments
- Analyzed and classified risks and investments to determine potential impacts on companies
- Conducted regular audits of branch activities to ensure accuracy in all areas of operation
- Provided leadership to ensure the highest level of customer service was achieved through coaching, training and mentoring staff members
- Assisted customers with account maintenance such as transfers or payments using online banking systems
- Completed weekly scheduling to maintain adequate teller coverage
- Performed daily branch operations including opening and closing procedures, customer service, cash management, and administrative duties.
Education
Diploma -
Lane Tech High School
Chicago, IL06.2000
Skills
- Payroll
- Sales
- Data Entry
- Profit & Loss
- Supervising experience
- Store Management Experience
- Cash Handling Expertise
- Exceptional Customer Service
- Compliance, Banking Laws and Regulations
- Balance Cash Drawers
Certification
- Customer Service (10+ years)
- Management (10+ years)
- Asset Management (1 year)
- Human Resources (10+ years)
- Training & Development (10+ years)
- Communications (verbal and written) (10+ years)
- Logistics (1 year)
- Accounts Payable (4 years)
- Hiring (10+ years)
- Recruiting (4 years)
- Risk Management (10+ years)
- Retail Management
Additional Information
Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Teller
Wells Fargo
04.2023 - Current
Customer Experience Manager
Five Below
03.2020 - 09.2021
Administrative Support Team Supervisor
Macy's
05.2018 - 03.2020
Assistant Branch Manager, Operations
JPMorgan Chase
02.2008 - 05.2009
Retail Store Supervisor
Best Buy
11.2000 - 09.2022
Diploma -
Lane Tech High School