Princess ST Paul
Miami,FL
Summary
Seasoned Operations Coordinator with expertise in streamlining processes, managing projects, and coordinating cross-functional teams. Strengths include strong analytical skills, strategic planning abilities, and communication prowess. Previous roles have resulted in improved operational efficiency and enhanced team productivity.
Overview
7
7
years of professional experience
Work History
Lounge Operations Manager
Uncut Miami
Miami, FL
12.2018 - Current
- Oversaw daily lounge operations and coordinated staff scheduling to ensure seamless service delivery.
- Developed and implemented standard operating procedures to enhance efficiency.
- Trained and supervised staff on service standards and best practices.
- Provided exceptional service to high-profile guests and VIP clientele.
- Analyzed guest feedback and market trends to develop new revenue streams through targeted promotions.
- Addressed customer complaints effectively, enhancing guest satisfaction and loyalty.
Marketing Logistics & Operations Coordinator
Puttery
Miami, FL
01.2023 - 11.2025
- Aligned operational initiatives with organization's missions and goals, enhancing delivery of professional services.
- Coordinate product deliveries with vendors, brand partners, and internal teams.
- Coordinated logistics for corporate functions and team-building activities to ensure smooth execution and participant engagement.
- Developed event timelines and checklists to streamline planning processes.
- Monitored product displays to ensure compliance with brand standards.
- Monitor guest interaction with products, and report feedback to management.
- Facilitated training sessions for new employees on company policies and procedures to ensure compliance and understanding.
Event Coordinator & Vendor Liaison
Private Events & Brand Activations
Miami / Atlanta, USA
12.2018 - 03.2021
- Planned and organized private events and brand activations from concept to execution.
- Developed event themes and concepts to ensure successful execution of events.
- Designed promotional materials including flyers, brochures, and posters to enhance event visibility.
- Facilitated site walk-throughs and staff meetings to review checklists and assign responsibilities for seamless event execution.
- Coordinated with photographers and videographers to capture key moments during events.
- Placed orders for event supplies, tracked deliveries to ensure timely arrival, and managed on-site setup of products for events.
- Managed inventory levels to ensure adequate supply for events. and post-event reconciliation
- Compare pricing, quality, and timelines across suppliers.
- Documented event plans, budgets, and client preferences to inform future event planning and execution.
Education
Associate of Arts - Communications
LaGuardia Community College
Long Island City, NY08-2013
Skills
- Content marketing
- Brand relationship management
- Trend Research
- Inventory Tracking
- Vendor Communication
- Problem solving
- Staff management
- Guest relations
- Data Entry
- Microsoft Excel
- POS Systems
- Upselling techniques
Timeline
Marketing Logistics & Operations Coordinator
Puttery
01.2023 - 11.2025
Lounge Operations Manager
Uncut Miami
12.2018 - Current
Event Coordinator & Vendor Liaison
Private Events & Brand Activations
12.2018 - 03.2021
Associate of Arts - Communications
LaGuardia Community College