Princess Washington
Atlanta,Georgia
Summary
Results-oriented, dependable, professional, experienced in customer service and collections. Excels in fast-paced environments as well as in supervising and motivating staff to increase productivity and company profitability. Works well independently and as a part of a team.
Overview
14
14
years of professional experience
Work History
Rideshare Driver
Lyft And Uber
08.2017 - Current
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Followed company guidelines and policies when interacting with passengers.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
Solution Specialist
Verizon Wireless
01.2020 - 08.2023
- Build relationship with customers, developing opportunities to add value to every transaction
- Gain customers confidence and maintained excellent customer interactions
- Effectively communicate products and services, features, billing, and equipment usage to each customer
- Meet and exceeded monthly goals, metrics, and interaction scores
- Share best practices with my peers to help with the best customer experience.
Advocate
Verizon Wireless
01.2017 - 01.2020
- Address customer service inquiries in a timely and accurate fashion
- Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
- Earn customer trust while maintaining company loyalty
- Achieved customer satisfaction composite rating of 96% and above in the last year
- Successfully coached peers by sharing best practices and habits
- Motivated and trained peers on newest features and promotions
- Created a performance strategy for core based metrics.
Compliance Specialist
Credit Recovery
02.2015 - 09.2016
- Located and notified consumers of delinquent student loan accounts by telephone, mail, email, and fax
- Advised consumers of necessary actions and strategies for debt repayment
- Persuaded consumers to pay amounts due to satisfy loans
- Communicated with consumers by telephone to determine reasons for overdue payments and to review the terms of repayment
- Answered consumers questions regarding problems with their accounts
- Recorded information about financial status of consumers and status of collection efforts
- Performed daily account audits for company violations
- Monitored 50 calls a day to ensure the quality of customer service in each call
- Received Special Assistant Unit calls from consumers referred by client for resolutions resulting from complaint on company.
Team Leader
Enterprise Recovery Systems OakBrook
09.2009 - 01.2015
- Analyzed the individual goals of each collector and motivated them to exceed their monthly goals
- Coached, trained, motivated, and mentored a team of 10 collectors
- Resolved escalated issues in an efficient and timely manner
- Offered solutions to management regarding collectors monthly performances
- Inspired each collector to perform and produce their best.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Education
High School Diploma -
Sullivan High School
Chicago, IllinoisAccounting
Robert Morris University
Chicago, Illinois2010
Skills
- Microsoft Office Excel, Microsoft Office Word, Microsoft Office PowerPoint, Microsoft Office Outlook,
Timeline
Solution Specialist
Verizon Wireless
01.2020 - 08.2023
Rideshare Driver
Lyft And Uber
08.2017 - Current
Advocate
Verizon Wireless
01.2017 - 01.2020
Compliance Specialist
Credit Recovery
02.2015 - 09.2016
Team Leader
Enterprise Recovery Systems OakBrook
09.2009 - 01.2015
High School Diploma -
Sullivan High School
Accounting
Robert Morris University
Similar Profiles
GREG WARTERSGREG WARTERS
Driver Specialist at Lyft/Uber/Uber EatsDriver Specialist at Lyft/Uber/Uber Eats
YIDNKACHEW MulunehYIDNKACHEW Muluneh
Driver at Uber And Lyft and uber eatDriver at Uber And Lyft and uber eat
Takia FowlerTakia Fowler
Driver | Independent Contractor at Lyft, Uber, Uber EatsDriver | Independent Contractor at Lyft, Uber, Uber Eats
Sagar Sharma BajgainSagar Sharma Bajgain
Rideshare Driver at Lyft And UberRideshare Driver at Lyft And Uber
Russell GardnerRussell Gardner
Bagroom Attendant at Peachtree Golf ClubBagroom Attendant at Peachtree Golf Club