Secure a position as a team player in an organization where I can maximize my customer service experience, communication skills, and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Operator
Nationwide Central Station Monitoring Corp
02.2023 - Current
Dispatching alarms to proper authorities and notifying customer of alarm conditions and answering incoming calls. Monitor alarm signals and respond to alarms using the information provided on instruction screens. Places necessary outgoing calls to verify an alarm, dispatch the proper authorities, and notify responsible parties. Needs the ability to remain calm and speak clearly to customers. Properly documents all responses for the alarm within the alarm monitoring software. Other duties to be assigned as needed.
Molding Operator
Mack Molding
04.2021 - 06.2021
Collect toolbox once assigned a press you’re working that day/night
Once molding comes from press it all depends on what instructions call for what the customer wants done to the part
Trim flash (extra material on part), use the mallet to hit off tips on parts, “cheese grader” shaves down the excess material off part (flash), torch burns off excess material on part, hydro cutters cut off solid parts that are not able to be taken off with handheld cutters
Let part cool on rack if work instructions call for it, bag part if work instructions call for it
Maintain clean work space
Customer service
Home Depot
03.2020 - 12.2020
Create/ maintain/ locate online orders
Create/ complete phone sales
Handle returns/ exchanges/ purchases
Check product availability at our store/ other locations for customer
Handle deliveries
Handle RTV’s (return to vendor items)
Rent out trucks, carpet cleaners, pressure washers
Styles Specialist
09.2019 - 01.2020
Target
Walk/ clean assigned zone area
Push out truck and restock items in zone area
Backstock (in backroom) items that do not all fit in assigned zone area
Markdown items in zone that become clearance or salvaged items
Backup for fast and friendly service as cashier
Help push out new promotional or sale signs in assigned zone area (when sales are in)
Assist with VMG (visual merchandise guide) when assigned zone is being rearranged for the new season or new promotion going on with in the store
SALES ASSOCIATE
DSW, DESINGER SHOE WAREHOUSE
06.2018 - 09.2019
Maintains a neat, clean and safe environment – with fixture organization and stock supplies
Maintain and stock sales floor, including cash wrap displays, feature areas, clearance
Increase sales and conversion by maintaining sales floor and stockroom
Place price tickets, sensor tags, properly prepare merchandise for the floor display
Unloading and processing freight deliveries
Assistance with any display modifications under the direction of warehouse lead
Support the warehouse lead to complete inventory control functions to help financial and inventory precision
Responsible for merchandise handles process, including; #PREPPED, Back stock, Unit Letters, Damages, Mismates, Fill back and stockroom organization
Assist with flexes of the stock room during seasons to ensure capacity is maximize
Assistance with all order fulfillment from stores
Moving merchandise from shipping containers to display cases, ability to move merchandise to the storage area/sales floor – Must have the ability to handle heavy items
Responsible for processing shipping containers, must verify receipt of goods for the sales floor
Safely operate handling equipment, and keep in good condition (i.e., U-boats, scanning devices, pallet jacks etc.)
Handle difficult customer situations
Assist in new hire training
First responder to contact when shifts are inattentive
CREW MEMBER
07.2017 - 12.2017
MOE’S
Interact with guests in a pleasant and up-beat fashion
Say Welcome to Moe's with enthusiasm and positive energy
Attention to detail while prepping catering and to go orders
Created a fun and friendly atmosphere
Maintained a neat and clean appearance
Followed food safety procedures
Maintain a safe working condition
Anticipated and identify problems and help find solutions
Education
Seminole State College of Florida
Sanford, FL
Diploma -
Lyman High
DECA
05.2018
Skills
Secure a position as a team player in an organization where I can maximize my customer service experience, communication skills, and problem-solving abilities
Team player, quick leaner, good listener, good to criticism/ feedback, organized, dependable
Dispatcher/ Operator/First Responder at Statewide Central Station MonitoringDispatcher/ Operator/First Responder at Statewide Central Station Monitoring
Personal Assistant (Permanent) at Dubai Electricity And Water Authority, Emirates Monitoring Center, H Power StationPersonal Assistant (Permanent) at Dubai Electricity And Water Authority, Emirates Monitoring Center, H Power Station