Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Princetta Jones

Olathe,KS

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Security SupervisorCollections AgentBehavior Interventionist

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Olathe, KS, USKansas City, MOKansas City, KSOverland Park, KSLenexa, KS
Open to relocation: No

Salary Range

$55000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceFlexible work hoursHealthcare benefitsWork from home option4-day work week

Summary

Dynamic professional with extensive experience in security operations and customer relations. Known for critical thinking and active listening, effectively addressing client needs while maintaining high operational standards. Committed to fostering a safety-first culture.

Overview

9
9
years of professional experience

Work History

Security Supervisor

Securitas Security Services USA
Olathe, KS
04.2023 - Current
  • Supervised daily security operations, ensuring compliance with company policies and procedures.
  • Trained and mentored team members on emergency response protocols and customer service standards.
  • Conducted regular inspections of premises to identify vulnerabilities and implement corrective actions.
  • Collaborated with local law enforcement to enhance safety measures during special events.
  • Developed and maintained incident reports, documenting security breaches and resolution efforts.

Collections Agent

US Bank
05.2020 - 05.2022
  • Negotiated payment plans with clients to resolve outstanding debts efficiently.
  • Reviewed account histories to identify and address delinquent accounts proactively.
  • Utilized CRM software to track communications and manage follow-up tasks systematically.
  • Collaborated with team members to develop best practices for customer interactions.
  • Maintained high volume of calls and met demands of busy and productive group.

Behavior Interventionist

Foster Adopt Connect
05.2017 - 04.2018
  • Developed and implemented individualized behavior intervention plans for diverse client needs.
  • Collaborated with multidisciplinary teams to ensure consistency in behavioral strategies.
  • Advocated for clients' needs within community resources to enhance support services.
  • Maintained records of ongoing assessments and documentation of updates.
  • Monitored client progress, adjusting interventions based on behavioral data and feedback.

Education

Master of Science - Pyshcology

Walden University
Minneapolis, MN
05-2008

Master of Science - Psycolgy

Mid America Nazarene
Olathe, KS
05-2006

Skills

  • Team leadership
  • Staff management
  • Active listening
  • Critical thinking
  • Customer relations
  • Call center experience
  • Payment processing
  • Professional telephone demeanor
  • Scheduling
  • Follow-up skills
  • Repayment plan structuring
  • Goal oriented

Timeline

Security Supervisor

Securitas Security Services USA
04.2023 - Current

Collections Agent

US Bank
05.2020 - 05.2022

Behavior Interventionist

Foster Adopt Connect
05.2017 - 04.2018

Master of Science - Pyshcology

Walden University

Master of Science - Psycolgy

Mid America Nazarene

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Princetta Jones