Princilla Brown
Katy,TX
Summary
Highly motivated Retail Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Dedicated representative eager to utilize strong problem-solving and communication skills. Computer savvy with substantial understanding of customer service principles and internet platforms. Coachable and determined to effectively communicate products or services to customers.
Overview
8
8
years of professional experience
Work History
Sales Associate
The Home Depot Inc
04.2020 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered questions from customers regarding plumbing materials and products.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
Work From Home Customer Service Agent
Intuit
01.2023 - 04.2023
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
- Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
- Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
- Helped customers navigate website for Intuit products.
Call Center Agent
Young Williams P.C.
04.2021 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Explained policies, procedures and instructions to parents.
Production Line Operator
Aptiv Automotive
05.2018 - 08.2020
- Minimized downtime by troubleshooting stoppages and breakdowns and calling for maintenance assistance.
- Recorded data and maintained accurate records to avail information for reference.
- Packaged and labeled products using automated equipment.
- Inspected extruded product for appearance and size defects according to specifications.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
Sales Associate
Goody’s
10.2015 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging..
- Helped customers complete purchases, locate items, and join reward programs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Bachelor of Science - Child & Family Studies
The University of Southern Mississippi
Hattiesburg, MS 05.2019
Bachelor of Arts - Criminal Justice
Copiah-Lincoln Community College
Wesson, MS12.2016
Skills
- Returns and Refunds
- Teamwork and Collaboration
- Excellent People Skills
- Cash Register Operation
- Slack
- Salesforce
- phone etiquette
- Teams
- Microsoft Office 2021
Timeline
Work From Home Customer Service Agent
Intuit
01.2023 - 04.2023
Call Center Agent
Young Williams P.C.
04.2021 - 12.2021
Sales Associate
The Home Depot Inc
04.2020 - Current
Production Line Operator
Aptiv Automotive
05.2018 - 08.2020
Sales Associate
Goody’s
10.2015 - 06.2018
Bachelor of Science - Child & Family Studies
The University of Southern Mississippi
Bachelor of Arts - Criminal Justice
Copiah-Lincoln Community College
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