Kamarra Cooper
Louisville,KY
Summary
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Norton Healthcare
Louisville, KY
06.2022 - Current
- Greet and check in patients, updating patient information in computer system.
- Schedule patient appointments, verifying accuracy of appointment times with providers.
- Answer incoming calls, responding to inquiries from patients and other medical offices.
- Assist with filing of medical records and documents, maintaining accurate electronic files.
- Manage office phone lines by checking voicemail, returning calls and directing messages to team members. Carry out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Call patients to confirm scheduled appointments and obtain additional details.
- Answer multi-line phone system and directed callers to requested personnel and departments.
- Protect patients by observing strict HIPAA guidelines.
- Retrieve faxes and uploaded documents to patient charts to assist clinical staff.
- Compile physical and digital documents, charts and reports.
Medical Assistant
Norton Healthcare
Louisville, KY
07.2024 - 07.2025
- Administered patient care, including vital signs monitoring and medication administration.
- Coordinated with healthcare providers to ensure accurate patient documentation and follow-up.
- Educated patients on treatment plans and preventive health measures, enhancing understanding of care procedures.
- Streamlined appointment scheduling processes, improving patient flow and reducing wait times.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Measured patient pulse oximetry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Food and Nutrition Representative
Norton Hospital Downtown
Louisville, KY
11.2020 - 06.2022
- Selected foods appropriate for individual patients dietary needs.
- Developed diets to meet nutritional requirements for people with special conditions.
- Calculated calories, sugar, sodium and other nutrition information to monitor and maintain patients' intake.
- Delivered food to 30-40 patients and asked if meal met dietary needs.
- Planned menus and ordered specific foods to meet medical restrictions.
- Supported lunch and dinner service for Hospital facilities to offer meal options to customers with various dietary limitations and allergy restrictions.
- Reviewed health goals and requirements provided by physicians, nurses and dieticians to offer balanced, nutritious options for patients.
- Created new dishes to develop healthier meal options for patients.
- Notified registered dietician of individuals identified as high-risk.
- Performed full nutritional assessments.
- Educated patients, families and medical practitioners on nutrition.
- Helped individuals manage chronic illnesses with dietary management strategies.
- Evaluated unique nutrient and energy requirements for each patient based on BMI, lifestyle and individual medical issues.
- Worked with food service personnel to update patient meal programs and public cafeteria menus.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Food and Nutrition Representative
Malone Staffing
Louisville, KY
06.2020 - 11.2020
Store Manager
Cricket, Sukar & Sons
Louisville, KY
01.2017 - 06.2020
Infant Childcare Provider
TIMOTHY ANGELS
Louisville, KY
11.2012 - 12.2016
Construction Management Assistant
Edison Construction
Louisville, KY
05.2015 - 03.2016
Candy Maker and Singer
The Fudgery
Louisville, KY
01.2015 - 04.2015
Shift Leader
MC DONALDS
Louisville, KY
02.2008 - 03.2014
Pizza Maker
ANNIES PIZZA
Louisville, KY
03.2007 - 07.2007
Education
High School Diploma -
Western High School
Louisville, KY05.2010
No Degree - Medical Assistant
Norton Medical Group
Louisville, KY07-2024
Skills
- Data Management
- First Aid/CPR
- Critical Thinking
- Organizational Skills
- Customer Service
- PPE Use
- HIPAA Compliance
- Cash Management
- Team Building and Leadership
- Multitasking and Organization
- Customer Service Management
- Computer Proficiency
- Telephone Etiquette
- Medical terminology
- Appointment scheduling
- Telephone etiquette
- Insurance verification
- Medical office administration
- CPR certified
- Basic life support for health care providers (BLS)
- Epic systems
Certification
- CMAA - Certified Medical Administrative Assistant
Timeline
Medical Assistant
Norton Healthcare
07.2024 - 07.2025
Medical Receptionist
Norton Healthcare
06.2022 - Current
Food and Nutrition Representative
Norton Hospital Downtown
11.2020 - 06.2022
Food and Nutrition Representative
Malone Staffing
06.2020 - 11.2020
Store Manager
Cricket, Sukar & Sons
01.2017 - 06.2020
Construction Management Assistant
Edison Construction
05.2015 - 03.2016
Candy Maker and Singer
The Fudgery
01.2015 - 04.2015
Infant Childcare Provider
TIMOTHY ANGELS
11.2012 - 12.2016
Shift Leader
MC DONALDS
02.2008 - 03.2014
Pizza Maker
ANNIES PIZZA
03.2007 - 07.2007
High School Diploma -
Western High School
No Degree - Medical Assistant
Norton Medical Group