Priscella Guevara
Merced,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
21
21
years of professional experience
Work History
Customer Service Associate
Walgreens Pharmacy
09.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Established and maintained patient profiles, updating organizational database with current information.
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
Front Office and Surgery Scheduler
Dr. Adrian Fedele
06.2002 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated with facilities to set up surgeries.
- Educated patients about surgeries and provided treatment plan documentation.
Education
Vocational - Medical Receptionist
Merced College
Merced, CA06.1999
High School Diploma -
Merced High School
Merced, CA06.1990
Skills
- Customer Service and Assistance
- POS System Operations
- Multi-Line Phone Systems
- Opening and Closing Procedures
- Teamwork and Collaboration
- Willingness to Learn
Timeline
Customer Service Associate
Walgreens Pharmacy
09.2022 - Current
Front Office and Surgery Scheduler
Dr. Adrian Fedele
06.2002 - Current
Vocational - Medical Receptionist
Merced College
High School Diploma -
Merced High School
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