Priscila Choto

• Managed complex reservations, including room upgrades, special amenities, and preferred locations.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.

• Delivered exceptional Forbes Five-Star service through understanding guest preferences and previous interactions.

• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.

• Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.

•Handled numerous check-ins efficiently, maintaining exceptional service standards within fast-paced environments.

• Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
• Assisted guests in making informed decisions on local attractions, dining options, and transportation services.

• Adapted quickly to changing environments for continued professionalism under pressure.
• Represent luxury liquor brands at trade shows, conventions, and high-profile events
• Engage with clients to enhance brand awareness and promote products effectively
• Secured repeat bookings through outstanding professionalism and versatility.
• Promoted products and services by posing for commercials, live shows, and photo shoots.
• Collaborated effectively with fellow models, photographers, stylists, and makeup artists to create cohesive and successful projects.

• Increased client base by identifying potential customers and initiating strategic outreach.
• Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
• Expanded business through effective network development, identifying new, and prospective clients.

Managed high-volume clientele in a luxury club setting, ensuring premium service.

• Managed cash transactions accurately, ensuring proper handling of payments and tips.
• Provide expert recommendations on wines, beers, and spirits
• Handle VIP guests with attentive customer service, including bottle service presentations.
• Increased repeat clientele by building rapport with patrons and anticipating their preferences.
• Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.