Priscilla Alvidrez
El Paso,TX
Summary
Dynamic Senior Business Account Executive with Verizon Business, skilled in client relationship management and data analysis. Proven track record in driving revenue growth and enhancing customer satisfaction through strategic sales initiatives and effective relationship management. Successfully negotiated contracts and trained junior staff, fostering a collaborative team environment.
Overview
16
16
years of professional experience
Work History
Senior Business Account Executive
VerizonBusiness
El Paso Tx
08.2016 - Current
- Developed and executed strategic sales plans to drive revenue growth in assigned territories.
- Cultivated relationships with key stakeholders to enhance customer satisfaction and retention.
- Analyzed market trends and competitor activities to identify new business opportunities.
- Negotiated contracts and pricing agreements, ensuring alignment with company policies and profitability goals.
- Trained and mentored junior sales agents, fostering professional growth and teamwork.
- Implemented customer feedback mechanisms to improve service delivery and client satisfaction.
Account Specialist
VerizonBusiness
El Paso, TX
06.2016 - 08.2016
- Managed client accounts to ensure satisfaction and address service inquiries.
- Developed and implemented process improvements for account management efficiency.
- Trained junior staff on best practices in account management and client relations.
- Led initiatives to improve customer retention through targeted communication strategies.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
Retail Sales Associate
Verizon Wireless
Albuquerque, NM
01.2010 - 03.2011
- Delivered exceptional customer service to enhance user experience and foster brand loyalty.
- Assisted customers in selecting products based on their needs and preferences, driving sales opportunities.
- Analyzed sales trends to identify opportunities for upselling and cross-selling, enhancing overall performance metrics.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Education
Associate of Arts - Business Administration And Management
International School of The Americas
Albuquerque, NM05-2007
High School Diploma - Marketing
West Mesa High School
Albuquerque, NM05-2003
Skills
- Customer relationship management
- Client relationship management
- Data analysis
- Client account retention
- Effective relationship management
- Goal development and assessment
Accomplishments
Verizon wireless winner circle
Languages
Spanish
Native or Bilingual
Interests
- Enjoy participating in running for overall physical and mental well-being
- Pilates
Timeline
Senior Business Account Executive
VerizonBusiness
08.2016 - Current
Account Specialist
VerizonBusiness
06.2016 - 08.2016
Retail Sales Associate
Verizon Wireless
01.2010 - 03.2011
Associate of Arts - Business Administration And Management
International School of The Americas
High School Diploma - Marketing
West Mesa High School