Priscilla Brazeal
Castle Family Health Centers
Merced,CA
2
Languages
6
years of professional experience
Competent Medical Administrative Assistant with demonstrated experience working in office setting with keyboarding and data entry responsibilities. Strong knowledge of medical reception tasks, medical terminology and paperwork processing requirements. Communicates clearly in person and on telephone. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Work History
Patient Registration Representative
1 Year 7 Months- Processed patient registrations efficiently, ensuring accuracy and compliance with health center policies.
- Managed patient data entry into electronic health record systems, maintaining confidentiality and data integrity.
- Facilitated communication between patients and healthcare providers to streamline appointment scheduling.
- Trained new staff on registration procedures and systems, enhancing team performance and service delivery.
- Collaborated with clinical staff to verify insurance information, reducing processing delays in patient care delivery.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
Patient Registration Representative
2 Years 7 Months- Obtained insurance card copies and validated insurance information via insurance eligibility tool.
- Managed daily appointment schedules, confirming appointments.
- Conducted follow-up calls after appointments to verify receipt of test results or related paperwork.
- Trained new employees on department protocols, processes, and software applications used in role.
- Entered physician orders for tests or procedures as needed in timely manner.
- Handled confidential medical records according to HIPAA regulations and company policies.
- Prepared documents for imaging and scanning into electronic patient record.
- Verified patient identification and ensured accuracy of data entered into system.
- Obtained signatures on necessary consent forms and financial agreements.
- Utilized computer systems effectively for data entry, record-keeping, and report generation tasks.
- Checked patients in and out of appointments.
- Collected patient copays and balances.
- Scheduled patient appointments in EMR system.
- Received, answered, and responded to telephone calls.
IHSS Care Provider
5 Months- Protected clients during transfers between seating, beds and wheelchairs.
- Reported patient progress and problems to supervisor.
- Boosted client wellbeing through social, mental and physical support.
- Administered medication on time using schedules and reminders.
- Documented provided care, submitting notes and information to supervisor.
- Recognized emergency situations and managed following procedures.
- Conducted regular checks on medical equipment such as oxygen tanks or blood pressure monitors to ensure proper functioning.
- Updated patient treatment plans based on feedback from medical professionals.
Customer Service Specialist
2 Years 2 Months- Documented, researched and resolved customer service issues.
- Managed customer calls efficiently in fast-paced call center environment.
- Completed contract forms, prepared change of address records, or issued service discontinuance orders with computer and job-related software.
- Gathered and verified required customer information for tracking purposes.
- Collaborated across departments to resolve customer-related issues.
- Built trusting relationship with customers to better understand needs.
Front Desk Receptionist
9 Months- Input data into job-related software for storage, retrieval and archiving.
- Remained calm, resourceful, and proactive while resolving complex issues.
- Notified staff of arrivals and upcoming meeting times, maintaining appointment schedules.
- Served as first point of contact for new visitors.
- Verified guest payment and contact information.
- Collected payments for services and updated accounts to reflect new balances.
- Scheduled appointments and maintained updated calendar for conference room bookings.
- Answered incoming calls, directed them to appropriate personnel, and took messages.
Education
Certification
Skills
Medical terminology knowledge
Patient confidentiality
Eligibility Determination
Patient Relations
Strong interpersonal skills
Appointment Scheduling
LANGUAGE
English Advanced
Spanish Advanced
Timeline
Patient Registration Representative
Olivewood Meadows MFA
01.2025 - CurrentRead More
Patient Registration Representative
Castle Family Health Centers
01.2024 - CurrentRead More
IHSS Care Provider
IHSS Care Provider
05.2023 - 10.2023Read More
Customer Service Specialist
Life Stance Health
07.2021 - 09.2023Read More
Front Desk Receptionist
Andersen's Physical Therapy
09.2020 - 06.2021Read More
Institute of Technology
Certification
Read More