Priscilla Byrd
Tulsa,OK
Summary
Detail-oriented and highly organized Medical Administrative Assistant with more than 15 years of health care experience. Exceptional interpersonal and communication skills enable seamless interaction with patients, healthcare providers, and multidisciplinary teams. Proficient in healthcare software systems and adept at multitasking in fast-paced environments while maintaining confidentiality and professionalism. Committed to providing exceptional administrative support that improves clinic efficiency and patient satisfaction through strong organizational skills and a patient-centered approach. Seeking to contribute these strengths as a Clinic Secretary in a hospital setting.
Overview
19
19
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veteran Affairs
Tulsa, OK
08.2021 - Current
- Coordinate and schedule patient appointments across multiple departments and specialties, ensuring timely access to care.
- Manage high call volumes in a professional and courteous manner, triaging patient concerns and routing messages to appropriate clinical staff.
- Collaborate with healthcare providers to resolve patient inquiries and concerns effectively.
Patient Services Specialist
University of Texas Medical Branch
League City, TX
02.2017 - 10.2020
- Scheduled a wide variety of patient appointments in a busy primary care setting, ensuring accuracy and efficiency.
- Verified insurance coverage, obtained referral authorizations, and documented all necessary information to support seamless patient care.
- Communicated critical patient information and needs to clinical staff across multiple primary and specialty clinic locations.
Unit Secretary
Clear Lake Regional Medical Center
Webster, TX
06.2015 - 02.2017
- Served as the first point of contact for patients, visitors, and staff in a high-volume Oncology unit, ensuring a welcoming and professional environment.
- Provided comprehensive administrative support to a team of nurses, including managing communications, coordinating schedules, and handling clerical tasks.
- Performed a variety of clerical duties with accuracy and discretion, supporting efficient unit operations in a fast-paced, emotionally demanding setting.
Medical Administrative Assistant
Paragon Emergency Center
Webster, TX
01.2015 - 02.2016
- Managed front-desk operations in a high-volume emergency room, directing patient flow and ensuring a smooth intake process under pressure.
- Verified patient information and insurance coverage, calculated and collected copays and self-pay fees with accuracy and professionalism.
- Provided administrative support to a multidisciplinary team of nurses and physicians, assisting with documentation, communication, and coordination.
Clinical Secretary
Saint Francis Health System
Tulsa, OK
08.2006 - 11.2014
- Assisted patients, visitors, and clinical staff in the Trauma/Urology unit at Saint Francis Hospital, serving as a key point of contact in a fast-paced environment.
- Operated multi-line phone systems and patient switchboards to manage internal and external communications efficiently.
- Gained hands-on experience with healthcare systems including Epic and Microsoft Office Suite for scheduling, documentation, and communication.
Education
Medical Terminology I & II -
Central Tech Sapulpa
Sapulpa, OK01.2012
Nursing Assistant Certificate -
SFHS
Tulsa, OK08-2006
GED -
Tulsa Public Schools
Tulsa, OK01.2006
Skills
- Highly motivated and hard working
- Excellent communication and interpersonal skills
- Time management and attention to detail
- Professionalism and ethics
- Patient care coordination
- Medical office support
- Reliable team player
Timeline
Advanced Medical Support Assistant
Department of Veteran Affairs
08.2021 - Current
Patient Services Specialist
University of Texas Medical Branch
02.2017 - 10.2020
Unit Secretary
Clear Lake Regional Medical Center
06.2015 - 02.2017
Medical Administrative Assistant
Paragon Emergency Center
01.2015 - 02.2016
Clinical Secretary
Saint Francis Health System
08.2006 - 11.2014
Medical Terminology I & II -
Central Tech Sapulpa
Nursing Assistant Certificate -
SFHS
GED -
Tulsa Public Schools