Priscilla Dubret
Pensacola,FL
Summary
Pursue opportunity to apply extensive knowledge and skills effectively
Overview
13
13
years of professional experience
Work History
Substitute Teacher
Tangipahoa Parish
01.2018 - 03.2019
- Designed engaging lesson plans to enhance student learning, graded classwork, homework, and tests, and attended parent-teacher conferences for long-term assignments.
- Executed regular teacher lesson plans, ensuring consistency and fostering active student participation.
- Adapted teaching styles to accommodate diverse student learning preferences.
- Maintained a well-managed classroom environment that promoted positive student engagement.
- Assigned classwork and homework aligned with lesson plans to reinforce learning objectives.
- Monitored students in hallways and cafeteria to ensure safety and appropriate behavior.
Paraprofessional (Child Specific)
Tangipahoa Parish
01.2018 - 01.2019
- Ensure the safety of the child at all times.
- Assisted child with daily living activities (toileting, diapering, feedings) to promote personal hygiene and autonomy.
- Administered medications to ensure proper dosage and timing for patient care. Perform glucometer checks
- Facilitate practice of long and short-term goals in daily tasks.
- Encouraged skill generalization and independence through targeted daily interactions and support.
- Facilitated social interactions to enhance peer relationships and communication skills.
- Cooperated with team members to share insights on progress, contributing to collaborative goal-setting.
- Maintained contact with the family to assist in the carryover of goals.
- Modify lesson plans, grade classwork, homework and tests, redirect focus to motivate an optimal learning experience.
- Work with other paraprofessionals to help with their child specifics.
- Maintained comprehensive documentation of care to ensure continuity and quality of support.
- Recorded vital signs to monitor health status
Caregiver
Laura Beth Hebert
01.2016 - 08.2018
- Provided round-the-clock support in the home environment.
- Supported personal care and hygiene to promote dignity and comfort.
- Assisted with ambulation and mobility around the house or outside (doctor’s appointments, walks etc.
- Facilitated physical therapy exercises to enhance patient mobility and recovery.
- Coordinated and prepared nutritious meals tailored to dietary needs and preferences, enhancing overall health.
- Provided compassionate companionship to improve emotional well-being and alleviate feelings of isolation.
- Documented and reported unusual incidents to ensure patient safety and well-being.
- Responded promptly to emergencies to ensure safety.
Nutritional Specialist
Hills
01.2017 - 01.2018
- Educated shoppers on pet nutritional needs, leading to informed purchasing decisions.
- Utilized marketing materials to convey nutritional information and product benefits of Science Diet to shoppers in store..
- Collaborated with store personnel to enhance product knowledge and optimize merchandise displays for better shopper engagement.
- Collected shopper feedback to share with Hill’s.
- Provided regular feedback to Retail Supervisor as well as client regarding store performance, shopper feedback and store feedback.
- Assisted with preparation for client visits and completed audit corrections.
- Handed out pet product samples/materials to pet parents and pets in store.
- Built and maintained professional attitude and rapport with store personnel and shoppers, to effectively meet objectives.
- Promoted Science Diet products to shoppers in store.
Technical Support Representative
Sykes US@Home/Canada
09.2016 - 02.2017
- Delivered phone support to Microsoft Xbox users, addressing inquiries and resolving issues efficiently.
- Troubleshot Xbox consoles and gaming software, ensuring prompt resolution to enhance user experience.
- Assisted agents in troubleshooting console, software, gaming, and billing errors to enhance overall support efficiency.
- Resolved billing discrepancies by investigating transaction records and customer accounts, ensuring accurate billing for users.
- Processed payments through phone transactions, ensuring timely and secure payment handling.
- Answered phones and took messages for other agents as well as management.
- Composed emails to other agents as well as management by tracking phone calls and providing notes.
Cashier/Bartender/Server
Global Staffing
01.2015 - 01.2016
- Engaged customers, took orders, and served snacks and drinks, enhancing overall guest satisfaction.
- Evaluated customers’ needs and preferences to provide tailored recommendations.
- Combined various ingredients to craft unique cocktails, delivering tailored experiences for customers.
- Planned and presented bar menu.
- Focused on guest interactions, fostering a welcoming atmosphere and ensuring positive experiences.
- Verified customers’ identification to ensure compliance with legal drinking age regulations.
- Restocked and replenished bar inventory and supplies.
- Complied with all food and beverage regulations.
- Sold and gathered admission tickets.
Customer Support Manager/Receptionist/Administrator
DNC Holdings
Metairie, LA
01.2006 - 01.2014
- Managed a team of twenty customer support representatives in a call center environment.
- Guided tier 1, tier 2, and tier 3 customer support representatives to enhance their skills and performance.
- Developed and delivered training programs for customer support representatives to ensure effective handling of customer inquiries.
- Developed training manuals and conducted monthly training sessions to improve customer support representatives' skills.
- Evaluated customer support representatives' performance to inform yearly raise decisions.
- Created incentive plans to drive team motivation and performance.
- Recruited and interviewed future employees.
- Generated weekly reports to analyze call, trouble ticket, and chat data for performance insights.
- Helped customers with issues related to billing, sales, customer support, and technical support.
- Provided phone support, email support, trouble ticket support, and chat support.
- Learned how to identify coding issues in our site builder software which used HTML5.
Education
Associates - Computer Network Technology
Delgado New Orleans Community LA College
LA01.2005
Skills
- Lesson planning
- Classroom management
- Student assessment
- Individualized instruction
- Behavior modification
- Child development
- Staff training
- Performance updates
- Team leadership
- Conflict resolution
- Performance analysis
- Quality assurance
- Call center management
- Customer relationship management
- Technical troubleshooting
- Escalation handling
- Hiring oversight
References
- Jesse Mack Gore II, 504-450-7790, 11
- Storm Schlaudecker, 985-981-8130, 11
- Salade Schlaudecker, 985-981-8130, 11
- Brian Delancey, 816-712-4104, 17
- Beth Hebert, 985-429-9798, 11
Timeline
Substitute Teacher
Tangipahoa Parish
01.2018 - 03.2019
Paraprofessional (Child Specific)
Tangipahoa Parish
01.2018 - 01.2019
Nutritional Specialist
Hills
01.2017 - 01.2018
Technical Support Representative
Sykes US@Home/Canada
09.2016 - 02.2017
Caregiver
Laura Beth Hebert
01.2016 - 08.2018
Cashier/Bartender/Server
Global Staffing
01.2015 - 01.2016
Customer Support Manager/Receptionist/Administrator
DNC Holdings
01.2006 - 01.2014
Associates - Computer Network Technology
Delgado New Orleans Community LA College