Priscilla Espinosa
Miami
Summary
Medical Assistant with experience at Dangond Pediatrics, skilled in direct patient care and HIPAA compliance. Proven ability to enhance clinic efficiency. Knowledge documentation and effective communication. A reliable team player. I have experience in clinical and administrative duties. Skilled in patient care, vaccines, medical procedures, and electronic health records. Focused on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and at supporting medical staff and patients effectively. Highly motivated and I have passion for what I do.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
Dangond Pediatrics
01.2023 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed vaccines and procedures.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Measured patient pulse oximetry.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted physicians with minor surgeries, such as circumsions
- Collected and documented patient medical information such as blood pressure and weight.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Receptionist
Town and Country Animal Hospital
05.2022 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Call Center Representative
Pizza Hut
08.2020 - 04.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Education
Associate of Science - Nursing
Miami Dade College
Miami, FLHigh School Diploma -
John A Ferguson Senior High School
15900 SW 56th Street06-2022
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Direct patient care
- Reliable team player
- Electronic medical records
- CPR
- Specimens collection and processing
- Medical procedures
Certification
- CMA - Certified Medical Assistant
- Licensed in CPR
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Elementary
Timeline
Medical Assistant
Dangond Pediatrics
01.2023 - Current
Receptionist
Town and Country Animal Hospital
05.2022 - 12.2022
Call Center Representative
Pizza Hut
08.2020 - 04.2022
Associate of Science - Nursing
Miami Dade College
High School Diploma -
John A Ferguson Senior High School
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