Priscilla Flournoy
Havana,FL
Summary
Dynamic professional with a proven track record in operational efficiency and team leadership at Firehouse Subs. Expert in scheduling optimization and customer relationship management, consistently enhancing service quality. Recognized for resolving conflicts effectively and streamlining inventory processes, driving overall performance and customer satisfaction.
Overview
5
5
years of professional experience
Work History
CSR
Executive Office Furniture
Tallahassee, FL
08.2025 - Current
- Assisted customers with product inquiries and recommendations.
- Coordinated with sales team to ensure timely delivery of products.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Loaded and unloaded furniture and boxes safely onto trucks.
- Organized inventory within the warehouse for efficient access.
General Manager
Firehouse Subs
Tallahassee, FL
04.2025 - 07.2025
- Managed daily operations to ensure efficient restaurant performance.
- Trained and supervised staff in customer service protocols.
- Oversaw inventory management and ordering processes for supplies.
- Developed employee schedules to optimize labor efficiency.
- Resolved customer complaints to maintain satisfaction levels.
Assistant Manager
Flying J / Pilot
Tallahassee, Florida
10.2020 - 03.2025
- Assisted in daily operations and team management at a retail environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Delegated work to staff, setting priorities and goals.
Skills
- Team leadership
- Operational efficiency
- Scheduling optimization
- Order processing
- Customer relationship management
- Strategic planning
Timeline
CSR
Executive Office Furniture
08.2025 - Current
General Manager
Firehouse Subs
04.2025 - 07.2025
Assistant Manager
Flying J / Pilot
10.2020 - 03.2025
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