High-impact professional with diverse experience in deadlines and problem-solving Outstanding customer service and organizational skills Flexible team player with the ability to handle multiple concurrent duties to meet set company goal Self-managing skills with a high pace work efficiency Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Hi, I’m
Priscilla Forte-Copeland
Jonesboro,GA
Summary
Overview
15
years of professional experience
Work History
Pitney Bowes Presort Services
Team Leader
02.2014 - Current
Job overview
- Efficient production pace based on mailing volume
- Inventory control
- Operations of mailing machines
- Data collection and record keeping
- Company postal account monitoring
- Scan mailing for processing in the computer system
- Verification of client accounts and mailing label accuracy.
- Managed inventory levels for optimal product availability and reduced waste.
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
Pitney Bowes Presort Services
Machine Operator
02.2014 - 02.2015
Job overview
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Collaborated with team members to optimize production processes and improve overall performance.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Pitney Bowes Presort Services
Presort
01.2013 - 02.2014
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Conduct quality check on mail and shipping
Sweetwater Country Club
Housekeeper/Catering Assistant
05.2012 - 09.2012
Job overview
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
- Enhanced customer satisfaction by providing exceptional catering services at various events.
Dupree Security Group
Event Security Guard
05.2009 - 09.2012
Job overview
- Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
- Provided a secure environment for attendees by implementing strict access control measures at entry points.
- Maintained constant communication with event organizers to address any emerging security concerns promptly.
- Reduced incidents of theft and vandalism by conducting regular foot patrols throughout the event venue.
- Supported successful events by collaborating closely with other team members to address all aspects of security management efficiently.
- Trained new personnel on company policies, procedures, and best practices in event security operations.
- Conducted detailed post-event debriefings to identify areas for improvement in future security planning efforts.
Education
Clayton State UniversityMorrow, GA
Bachelor of Science from Health Science
06.2025
University Overview
- Coca Cola Scholarship Recipient
Ronald McNair High SchoolAtlanta, GA
High School Diploma
05.2007
University Overview
Skills
- Quality Improvement
- Complaint resolution
- Coaching
- Overtime Management
- Work Planning
- Mentoring
- Attention to Detail
- Analytical Thinking
- Teamwork and Collaboration
- Conflict Resolution
- SMART goals
- Verbal Communication
- Excellent Communication
- Written Communication
Objective Summary
Objective Summary
To secure a position within the operational services with an employee engaging forefront while providing the company with quality and client-driven experience to contribute to the organization's positive impact towards the Ebit and Revenue.References
References
- Talisha Traylor, Assistant Operations Manager, Pitney Bowes, (404)313-7862
- Amber McKay, Team Lead/Trainer, Pitney Bowes, (678)887-9175
Education Affiliations
Education Affiliations
- RONALD E MCNAIR HIGH SCHOOL-HIGH SCHOOL DIPLOMA
- CLAYTON STATE UNIVERSITY – BA DEGREE
Timeline
Team Leader
Pitney Bowes Presort Services
02.2014 - Current
Machine Operator
Pitney Bowes Presort Services
02.2014 - 02.2015
Presort
Pitney Bowes Presort Services
01.2013 - 02.2014
Housekeeper/Catering Assistant
Sweetwater Country Club
05.2012 - 09.2012
Event Security Guard
Dupree Security Group
05.2009 - 09.2012
Clayton State University
Bachelor of Science from Health Science
Ronald McNair High School
High School Diploma
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