Priscilla Gomez
North Richland Hills,TX
Summary
Dedicated and skilled Customer Service Specialist with a proven ability to prioritize tasks and thrive in fast-paced environments. Recognized for effectively resolving escalated customer issues, fostering client relationships, and upholding high service standards. Seeking a role where hard work and commitment are valued.
Overview
13
13
years of professional experience
Work History
Billing Assistant
Cpap Superstore/Med-equip
North Richland Hills, TX
06.2023 - 01.2025
- Assisted with month-end closing procedures related to billing activities.
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
- Responded promptly to inquiries from internal and external customers regarding billing issues.
- Processed invoice payments and recorded information in account database.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Managed customer accounts and updated records as needed.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Organized, opened and filed incoming mail.
- Computed credit terms, discounts and shipment charges for goods or services to complete billing documents.
- Collected, posted and managed patient account payments.
Property Management Specialist
Multifamily Management, Inc.
Dallas, TX
10.2016 - 11.2022
- Managed rent collection, tenant paperwork, and compliance with leasing regulations
- Collaborated with maintenance teams and contractors to ensure timely unit turnovers
- Built relationships with vendors and coordinated billing, maintenance, and tenant services
- Conducted inspections to ensure safety standards, assess rental applications, and maintain accurate financial records
- Organized meetings to address tenant concerns, resolved complaints, and processed evictions as required
- Prepared monthly performance reports, handled tenant relations, and maintained tenant databases
Customer Service Representative
Dallas Auto Sales
Dallas, TX
03.2012 - 09.2016
- Addressed customer inquiries, resolved billing issues, and assisted with payment plans
- Provided friendly, knowledgeable customer support via inbound calls, emails, and chat
- Managed account information, processed transactions, and maintained quality control to improve customer satisfaction
- Generated CRM reports to track customer interactions, identify issues, and recommend service improvements
- Enhanced customer experience by tracking orders and expediting issue resolution
- Answered inbound calls, chats and emails to facilitate customer service.
- Strengthened customer retention by offering discount options.
- Answered customer inquiries via phone, email, and chat.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Skills
- Customer Service
- Communication
- Microsoft Office
- Sales
- Bilingual: English & Spanish
- Organization
- Leadership
- Cash Handling
- Hospitality
- Financial recordkeeping
- FLUENT IN SPANISH & ENGLISH
- Refund checks
- Account updates
- Accounts receivable management
- Tracking spreadsheets
Timeline
Billing Assistant
Cpap Superstore/Med-equip
06.2023 - 01.2025
Property Management Specialist
Multifamily Management, Inc.
10.2016 - 11.2022
Customer Service Representative
Dallas Auto Sales
03.2012 - 09.2016