Priscilla Gonzales
Fort Worth,TX
Summary
Dedicated, skilled customer service professional with over 15 years of experience in maintaining a winning attitude, a desire to deliver exceptional customer satisfaction, and contributing to the company's ultimate success.
Overview
12
12
years of professional experience
Work History
General Manager
El Rey
Houston, Texas
01.2022 - 07.2025
- Fostered a positive work environment through effective communication and team-building activities.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Assistant Catering Director
Niko Nikos
Houston, Texas
08.2013 - 03.2020
- Managed daily operations including scheduling, budgeting, inventory management, food preparation and presentation.
- Gathered customer requirements and worked with catering team in implementing specifications. For banquets, holiday parties, conferences, and other functions ranging from groups of 20 to 300.
- Negotiated contracts with vendors for supplies, equipment rentals and services needed for catered events.
Skills
- Bilingual
- Neat and Clean Appearance
- Team Leadership
- Communication Skills
- Financial Management
- Service Focused
- Training and Development
- Analysis Decision Making
Timeline
General Manager
El Rey
01.2022 - 07.2025
Assistant Catering Director
Niko Nikos
08.2013 - 03.2020