priscilla Gonzalez

• Manage utility accounts and initiate/terminate electrical services for residential and commercial clients
• Process payments, setup payment plans and extensions
• Resolve billing issues and provide exceptional customer support

• Handled high-volume inbound calls with professionalism and efficiency.
• Documented customer interactions accurately in the company database.

Processed unemployment insurance claims with high accuracy and efficiency

Verified weekly eligibility, issued determinations, and resolved unpaid/rejected claims

• Processed customer transactions efficiently at a leading pet supply retailer.
• Assisted customers in locating products and providing product information.
• Maintained a clean and organized checkout area for optimal customer experience.

• Sold fine jewelry, exceeded sales targets
• Managed credit applications and assisted with jewelry repairsAssisted customers in selecting products that meet their needs.
• Maintained accurate inventory levels using point-of-sale systems