Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Priscilla Joyce

Swans Island

Summary

I am an experienced Administrative Assistant with a background in medical terminology and transcription. Also spent time as an editor for online startup. Through strong interpersonal skills, I have honed my technique to successfully deescalate customers in tense situations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Maine State Ferry Service
07.2021 - Current
  • Provided customer service to visitors in a friendly, professional manner.
  • Processed orders and detailed transaction information to customers.
  • Communicated ferry schedule changes to passengers in real time both in person and on social media.
  • Followed Coast Guard regulations and carried out security vehicle screenings.

Ed Tech III

Tremont Consolidated School
09.2020 - 06.2021
  • K-1 classroom support
  • One on one special ed support
  • De-escalation

Administrative Assistant

Pemetic Elementary School
06.2014 - 03.2020
  • Managed student records
  • Scheduled meetings, substitute teachers, etc.
  • Managed student database and contact information
  • Collaborated with Law Enforcement to set security protocols
  • Successfully managed front office

Education

Medical Tech Diploma -

Career Step Online
09.2010 - 01/2012

COSMETOLOGY DEGREE -

D'LOR BEAUTY SCHOOL

Skills

  • Conflict Resolution
  • Communication skills
  • Active listener
  • Problem-solving skills
  • Organization and time management skills
  • Critical thinking
  • Team Player
  • Polished phone etiquette
  • High rate of customer satisfaction

Certification

  • Ed Tech III, State of Maine Dept. of Education
  • ICEA Childbirth Educator Certification

Timeline

Customer Service Representative

Maine State Ferry Service
07.2021 - Current

Ed Tech III

Tremont Consolidated School
09.2020 - 06.2021

Administrative Assistant

Pemetic Elementary School
06.2014 - 03.2020

Medical Tech Diploma -

Career Step Online
09.2010 - 01/2012

COSMETOLOGY DEGREE -

D'LOR BEAUTY SCHOOL
Priscilla Joyce