Priscilla Keyes
Las Vegas,Nevada
Summary
Compassionate, Highly-motivated, Strong work ethic, adaptability, and exceptional interpersonal skills. Employee well-versed in performing diverse administrative functions for patient care with a high degree of diplomacy and problem-solving skills. Adept at working effectively unsupervised. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
14
14
years of professional experience
Work History
Patient Access Representative
NYU Langone Health
01.2022 - Current
- Facilitated communication between patients, staff members, and third party payers.
- Answered phones promptly in a professional manner.
- Verified insurance coverage for services provided by the facility.
- Monitored and updated all patient scheduling in coordination with physicians
Server
Citizens (Hakkasan Group) (Currently SBE)
01.2017 - Current
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Assisted in training new servers.
Customer Care Representative
Barclays
07.2019 - 03.2021
- Answered customer inquiries over the phone and via email.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Lead/Utility Supervisor
Encore/Wynn Las Vegas
10.2009 - 08.2016
- Developed, implemented and enforced policies and procedures for all utility systems.
- Supervised and monitored the daily operations of utility workers to ensure safety and efficiency.
- Trained personnel in safe operating procedures for utility machinery and equipment.
Education
High School Diploma -
Lakeside High School
Ashtabula, OHSkills
- Management/sales
- Fine dining Serving
- Customer Service
- Insurance Verification
- Appointment Scheduling
- Quality Assurance
References
References available upon request.
Timeline
Patient Access Representative
NYU Langone Health
01.2022 - Current
Customer Care Representative
Barclays
07.2019 - 03.2021
Server
Citizens (Hakkasan Group) (Currently SBE)
01.2017 - Current
Lead/Utility Supervisor
Encore/Wynn Las Vegas
10.2009 - 08.2016
High School Diploma -
Lakeside High School
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