PRISCILLA LACLE
Nanuet
Summary
Motivated Brand Ambassador and retail supervisor with 10+ years of experience building strong customer relationships, driving sales through promotions and social media campaigns, and leading merchandising efforts. Also experienced in restaurant operations, known for effective teamwork, clear communication, and delivering exceptional, fast-paced customer service.
Overview
20
20
years of professional experience
Work History
Server
Casa del Sol
Nyack
03.2024 - Current
- Provided excellent customer service to enhance guest dining experiences.
- Maintained cleanliness of dining area and service stations.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Sales Associate
TerriLee Togs
Closter
03.2022 - Current
- Assisted customers in selecting clothing and accessories tailored to their needs.
- Maintained organized displays to enhance product visibility and customer engagement.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Received and displayed product shipments on store retail shelves upon delivery.
Server
Otto’s full service
Piermont
02.2023 - 08.2023
- Provided excellent customer service to enhance guest dining experiences.
- Maintained cleanliness of dining area and service stations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Followed health safety guidelines when preparing and serving food products.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Server
Rockland Country Club
Sparkill
04.2022 - 12.2022
- Provided excellent customer service to enhance guest dining experiences.
- Assisted in food and beverage service during high-volume events.
- Maintained cleanliness of dining area and service stations.
- Trained new servers on club policies and procedures.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Cleaned tables and chairs to prepare dining area for next customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Warehouse Packer
Hudson River Fruit Distributors
Milton
04.2021 - 02.2022
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Operated warehouse equipment safely to facilitate packing processes.
- Labeled boxes, containers, and pallets for shipment purposes.
- Followed safety policies, procedures and guidelines to prevent and reduce accidents and injuries.
Store Clerk
Rocking Horse Ranch Resort
Highland
06.2021 - 10.2021
- Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
- Drove sales with efficient merchandising and frequent aisle recoveries to maintain organized, attractive displays.
- Maintained inventory levels and organized stock for efficient access.
- Completed weekly tasks such as cleaning counters and floors, dusting shelves, stocking shelves with new merchandise.
- Interacted with many customers daily.
- Bagged or packaged purchases and wrapped gifts.
Beauty Advisor
Dufry
Oranjestad
07.2006 - 01.2021
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Met and exceeded goals for high-volume personal sales through clientele development and product knowledge.
- Promoted products using social media outlets Facebook and Instagram.
- Traveled to retail stores, conducted field recruiting and attended industry events to increase brand awareness.
- Offered product and service consultations and employed upselling techniques.
- Built trusting relationships with customers by making personal connections.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Trained staff on strategies for regularly surpassing sales goals.
- Advised customers on skincare and cosmetic products to enhance beauty routines.
- Demonstrated product application techniques for optimal use and customer satisfaction.
- Managed inventory levels to ensure product availability and minimize stockouts.
- Collaborated with team members to create promotional displays and events in-store.
- Provided feedback on customer preferences to improve product offerings and services.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
High School Diploma -
International School of Aruba
ArubaSkills
- Organizational Skills
- Team Player
- Ability to Lift
- Customer service
- POS system operation
- Basic Computer Skills
- Flexible Work Schedule
- Inventory management
- Time management
- Strong work ethic
- Upselling techniques
- Positive guest interactions
- Buffet setup and takedown
Languages
- Spanish
- English
Training abroad
- Traveled to Miami, Mexico, Panama and Dominican Republic for training and conferences of new products, new launches, sales techniques and body language.
- Trained staff and sales associates on all new products and sales techniques to increase sales.
- Collaborate with company and staff to launch new products in stores and/or at conferences.
Timeline
Server
Casa del Sol
03.2024 - Current
Server
Otto’s full service
02.2023 - 08.2023
Server
Rockland Country Club
04.2022 - 12.2022
Sales Associate
TerriLee Togs
03.2022 - Current
Store Clerk
Rocking Horse Ranch Resort
06.2021 - 10.2021
Warehouse Packer
Hudson River Fruit Distributors
04.2021 - 02.2022
Beauty Advisor
Dufry
07.2006 - 01.2021
High School Diploma -
International School of Aruba