Medical Office Manager
David T. Le MD, PA
Tomball, Texas
1999 - 2006
- Supported medical office staff with daily reception duties.
- Oversaw front office activities to ensure seamless operations in private medical practice.
- Ordered office supplies and helped maintain smooth clinic workflow.
- Assisted with patient billing collection, financial counseling, and cash posting.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Created and enforced office policies and procedures in compliance with HIPAA and OSHA regulations to enhance patient safety and office efficiency.
- Monitored inventory levels of supplies necessary for daily operations of the office.
- Trained new staff on office procedures, software programs and customer service protocols.
- Managed staff scheduling and set patient scheduling policy.
- Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
- Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
- Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
- Performed administrative tasks such as preparing correspondence or maintaining personnel files.
- Reviewed employee timesheets for accuracy before submitting them for payroll processing.
- Recruited qualified candidates for open positions within the practice.
- Compiled weekly reports detailing financial performance metrics, including revenue collections and accounts receivable balances, to inform management decisions.
- Coordinated logistics for internal and external staff meetings and conferences.
- Assisted colleagues with various tasks during peak office hours to maintain workflow. with office tasks during busy periods and staff absences.