Overview
Work History
Education
Skills
Activities
Timeline
Generic

Priscilla Lopez

Orlando,FL

Overview

12
12
years of professional experience

Work History

Sales and Solutions Specialist

Walt Disney World Resort
06.2024 - Current
  • Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
  • Identified opportunities for upselling additional services, resulting in increased revenue for the company.
  • Increased productivity by collaborating with management to develop process improvements.
  • Conducted troubleshooting and diagnostic procedures on customer devices.
  • Answered customer questions about billing, account issues and upgrade possibilities.

Social Services Assistant

McLean County Nursing Home
02.2023 - 06.2024
  • Offer support and information to residents, as well as their families
  • Assess residence in receiving services related to social issues involved in their health care plan
  • Conduct interviews with residents as well as their families to review and assess their situation
  • Assist Social Services Director regarding all office work and health care plans related to residents

CLUB LEVEL CONCIERGE

Walt Disney World
04.2022 - 01.2023
  • Talented at managing front desk operations to effectively meet both guests and business needs
  • Maintained a strong sense of professionalism while meeting customers' expectations

CUSTOMER SERVICE REPRESENTATIVE

Walt Disney World
08.2012 - 03.2020
  • Served customers by providing exceptional service and product information
  • Generated sales leads and handled money transactions
  • Anticipated customers' needs and provided resolutions
  • Informed guests of all amenities and recreational events throughout Walt Disney World

Education

PERSONAL TRAINER CERTIFICATION -

Pilates 101
05.2021

SPANISH B.A. - LATIN AMERICAN STUDIES MINOR

UNIVERSITY OF CENTRAL FLORIDA
05.2016

A.A. DEGREE -

VALENCIA COMMUNITY COLLEGE
08.2012

Skills

  • Bilingual (English/Spanish)
  • Interpretation
  • Translation
  • Team-player
  • Excellent communication skills
  • Attention to detail
  • Continuous improvement
  • Professional appearance
  • Professional attitude
  • Professional demeanor
  • Knowledge of PC and computer software
  • Microsoft Office
  • MANTRA
  • Disney Guest Experience/ LILO
  • HOTSOS

Activities

Sheppard's Hope, Free Health Clinic, Orlando, FL, 2017-2020, Helped with translating documents., Provided doctor to patient Spanish translation and interpretation when needed., Harbor House of Central Florida, Women's Shelter, Orlando, FL, 2014-2016, Assisted with childcare., Taught Spanish classes to children during parents' counseling time., Assisted with cleaning around the shelter and helped distribute donations., Resort Facilitator, 2022, Walt Disney World, Study Abroad, 2016, Nerja, Spain, University of Central Florida, Treasurer of The Student Organization of Latino, 2009, Nassau College, Disney College Internship, 2009, Nassau College

Timeline

Sales and Solutions Specialist

Walt Disney World Resort
06.2024 - Current

Social Services Assistant

McLean County Nursing Home
02.2023 - 06.2024

CLUB LEVEL CONCIERGE

Walt Disney World
04.2022 - 01.2023

CUSTOMER SERVICE REPRESENTATIVE

Walt Disney World
08.2012 - 03.2020

PERSONAL TRAINER CERTIFICATION -

Pilates 101

SPANISH B.A. - LATIN AMERICAN STUDIES MINOR

UNIVERSITY OF CENTRAL FLORIDA

A.A. DEGREE -

VALENCIA COMMUNITY COLLEGE

Similar Profiles

CREATE PROFILE
Priscilla Lopez