Priscilla Majano
Memphis,TN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
St. Jude Children's Research Hospital - ALSAC
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Manage approximately 50-100 calls per day from donors.
- Build and develop relationships and provide support to donors through communication channels, including inbound/outbound calls and email.
- Help donors with setting up their online accounts for the first time and help with troubleshooting existing accounts.
- Use knowledge of fundraising programs and customer service skills to efficiently anticipate donor needs, resolve problems, answers questions, and exceed donor expectations.
SpEd Paraprofessional
Shelby County School District
01.2021 - 06.2023
- Provided one-on-one assistance for students with various disabilities, fostering an inclusive learning environment.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Efficiently managed a classroom of 15-20 children.
Nanny
Self-employed
05.2013 - Current
- Support children in play activities, meals, snacks, hygiene, and socialization.
- Build positive and nurturing environments to support a child's social and emotional growth.
- Monitor and maintain schedules to include sleeping, eating, and school activities.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
Education
Bachelor of Professional Studies - Child Development
The University of Memphis
Memphis, TN05.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Complaint Handling
- Customer Relations
- Call center experience
- Payment Processing
- Microsoft Outlook
- Technical Support
- Salesforce proficiency
Key Qualifications
- Bilingual (Spanish & English)
- Dependable
- Product Knowledge
- Problem solving
- Efficiency
References
Available upon request.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
St. Jude Children's Research Hospital - ALSAC
06.2023 - Current
SpEd Paraprofessional
Shelby County School District
01.2021 - 06.2023
Nanny
Self-employed
05.2013 - Current
Bachelor of Professional Studies - Child Development
The University of Memphis
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