Priscilla Majano
Memphis,TN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
St. Jude Children's Research Hospital - ALSAC
Memphis, TN
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Manage approximately 50-100 calls per day from donors.
- Build and develop relationships and provide support to donors through communication channels, including inbound/outbound calls and email.
- Help donors with setting up their online accounts for the first time and help with troubleshooting existing accounts.
- Use knowledge of fundraising programs and customer service skills to efficiently anticipate donor needs, resolve problems, answers questions, and exceed donor expectations.
SpEd Paraprofessional
Shelby County School District
Memphis, TN
01.2021 - 06.2023
- Provided one-on-one assistance for students with various disabilities, fostering an inclusive learning environment.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Efficiently managed a classroom of 15-20 children.
Nanny
Self-employed
Memphis, TN
05.2013 - Current
- Support children in play activities, meals, snacks, hygiene, and socialization.
- Build positive and nurturing environments to support a child's social and emotional growth.
- Monitor and maintain schedules to include sleeping, eating, and school activities.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
Education
Bachelor of Professional Studies - Child Development
The University of Memphis
Memphis, TN05.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Complaint Handling
- Customer Relations
- Call center experience
- Payment Processing
- Microsoft Outlook
- Technical Support
- Salesforce proficiency
Key Qualifications
- Bilingual (Spanish & English)
- Dependable
- Product Knowledge
- Problem solving
- Efficiency
References
Available upon request.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
St. Jude Children's Research Hospital - ALSAC
06.2023 - Current
SpEd Paraprofessional
Shelby County School District
01.2021 - 06.2023
Nanny
Self-employed
05.2013 - Current
Bachelor of Professional Studies - Child Development
The University of Memphis