Friendly team player dedicated to contributing to a safe, welcoming work environment. Fast learner and adapter to new circumstances. Works well under pressure and in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Barista
Gila River Casino
06.2022 - 08.2023
Cleaned counters, machines, utensils, and seating areas daily.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Learned special recipe items and seasonal offerings to best meet customer needs.
Used POS system to accurately enter orders and process payments.
Shift Supervisor
Starbucks
05.2020 - 09.2021
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Helped store management meet standards of service and quality in daily operations.
Completed store opening and closing procedures and balanced tills.
Responded to and resolved customer questions and concerns.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Cashier
Jackson Hospital and Clinic
03.2018 - 10.2020
Addressed customer needs and made product recommendations to increase sales.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Greeted customers entering store and responded promptly to customer needs.
Used POS system to enter orders, process payments and issue receipts.
Barista
Jackson Hospital and Clinic
03.2018 - 10.2020
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Prepared specialty drinks such as cappuccinos, lattes and mochas.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Bachelor Of Early Childhood Care And Education - Early Childhood Care And Education
Grand Canyon University
Phoenix, AZ
High School Diploma - Academics
Billingsley High School
Billingsley, AL
05.2017
Skills
POS Systems
Cash Handling
Opening and closing duties
Positive and professional
Computer and Microsoft Office Skills
Data entry skills
Time management skills
Customer Service
Timeline
Barista
Gila River Casino
06.2022 - 08.2023
Shift Supervisor
Starbucks
05.2020 - 09.2021
Cashier
Jackson Hospital and Clinic
03.2018 - 10.2020
Barista
Jackson Hospital and Clinic
03.2018 - 10.2020
Bachelor Of Early Childhood Care And Education - Early Childhood Care And Education