Priscilla Martinez
Hutto,TX
Summary
At Pacific Star Oyster Bar, I excelled in high-pressure environments, demonstrating exceptional customer service and multitasking skills. I played a key role in staff development, mentoring new hires to improve productivity by over 30%. My expertise in cash handling and resolving complaints ensured high levels of customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Waitress and Supervisor
Pacific Star Oyster Bar
01.2021 - 03.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Education
Diploma -
Hutto High School
Hutto, TX06.2024
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Cash Handling
- Handling Complaints
- Payment Processing
- Complex Problem-Solving
- Accurate money handling
Accomplishments
Graduated one year early also am fluent in Spanish and English
Languages
Spanish
Native or Bilingual
Timeline
Waitress and Supervisor
Pacific Star Oyster Bar
01.2021 - 03.2024
Diploma -
Hutto High School
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