Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Priscilla Mata

Canutillo,TX

Summary

Outgoing Wireless Sales Associate offering 3 years of expertise in fast-paced retail environments. Competent at boosting sales and responding to inquiries about technology and phone plans. Devoted to meeting sales targets and preserving customer satisfaction. I am a driven professional with Boost Mobile experience who excels in technical support and customer care. At Coldstone Creamy, I've shown leadership as a shift leader by fostering teamwork and hitting sales targets with my comprehensively product knowledge and inventory control. Skilled in developing connections among customers and improving procedures for effectiveness.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Wireless Sales Associate

Boost Mobile
2024.01 - Current
  • Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
  • Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
  • Increased customer satisfaction by providing personalized product recommendations and comprehensive information on wireless plans and devices.
  • Assisted customers in troubleshooting technical issues, fostering trust and building long-term relationships.
  • Demonstrated expert knowledge of wireless products, plans, and features to effectively address customer needs.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Demonstrated proficient product knowledge to customers and provided detailed product information.

Shift Leader

Coldstone Creamy
2022.04 - 2023.06
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
  • Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.

Concession Stand Lead

Western Playland Amusement Park
2021.06 - 2022.04
  • Trained new employees and delegated daily tasks and responsibilities.
  • Worked effectively in fast-paced environments.
  • Consistently provided friendly service to promote better customer engagement.
  • Streamlined inventory management by conducting regular audits, tracking stock levels, and ensuring timely replenishment of supplies.
  • Managed financial records accurately by monitoring daily sales reports, reconciling cash drawers regularly, documenting discrepancies if any.
  • Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.

Education

No Degree - Business Administration And Management

El Paso Community College
El Paso, TX

High School Diploma -

Coronado High School
El Paso, TX
06.2023

Skills

  • Teamwork and Collaboration
  • Customer Service
  • Goal-Oriented
  • Product line knowledge
  • Inventory Counts
  • Technical Support
  • Product restocking
  • Heavy Lifting
  • Kitchen Management
  • Cash handling proficiency
  • Food safety knowledge
  • Team Leadership

Certification

  • Food Handlers certification

Additional Information

Availability

Monday : 8:00pm - 3:00am

Tuesday: 8:00pm - 3:00am

Wednesday: 8:00pm - 3:00am

Thursday: 8:00pm - 3:00am

Friday: 8:00pm - 3:00am

Saturday: 6:00pm - 3:00am

Sunday: N/A

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Wireless Sales Associate

Boost Mobile
2024.01 - Current

Shift Leader

Coldstone Creamy
2022.04 - 2023.06

Concession Stand Lead

Western Playland Amusement Park
2021.06 - 2022.04

No Degree - Business Administration And Management

El Paso Community College

High School Diploma -

Coronado High School
  • Food Handlers certification
Priscilla Mata