Priscilla Mata
Canutillo,TX
Summary
Outgoing Wireless Sales Associate offering 3 years of expertise in fast-paced retail environments. Competent at boosting sales and responding to inquiries about technology and phone plans. Devoted to meeting sales targets and preserving customer satisfaction. I am a driven professional with Boost Mobile experience who excels in technical support and customer care. At Coldstone Creamy, I've shown leadership as a shift leader by fostering teamwork and hitting sales targets with my comprehensively product knowledge and inventory control. Skilled in developing connections among customers and improving procedures for effectiveness.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Wireless Sales Associate
Boost Mobile
900 Talbot Ave Suite C, Canutillo, TX 79835
01.2024 - Current
- Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
- Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
- Increased customer satisfaction by providing personalized product recommendations and comprehensive information on wireless plans and devices.
- Assisted customers in troubleshooting technical issues, fostering trust and building long-term relationships.
- Demonstrated expert knowledge of wireless products, plans, and features to effectively address customer needs.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
Shift Leader
Coldstone Creamy
7040 N Mesa St Ste B3, El Paso, TX 79912
04.2022 - 06.2023
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
- Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.
Concession Stand Lead
Western Playland Amusement Park
1249 Futurity Dr, Sunland Park, NM 88063
06.2021 - 04.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Worked effectively in fast-paced environments.
- Consistently provided friendly service to promote better customer engagement.
- Streamlined inventory management by conducting regular audits, tracking stock levels, and ensuring timely replenishment of supplies.
- Managed financial records accurately by monitoring daily sales reports, reconciling cash drawers regularly, documenting discrepancies if any.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
Education
No Degree - Business Administration And Management
El Paso Community College
El Paso, TXHigh School Diploma -
Coronado High School
El Paso, TX06.2023
Skills
- Teamwork and Collaboration
- Customer Service
- Goal-Oriented
- Product line knowledge
- Inventory Counts
- Technical Support
- Product restocking
- Heavy Lifting
- Kitchen Management
- Cash handling proficiency
- Food safety knowledge
- Team Leadership
Certification
- Food Handlers certification
Additional Information
Availability
Monday : 8:00pm - 3:00am
Tuesday: 8:00pm - 3:00am
Wednesday: 8:00pm - 3:00am
Thursday: 8:00pm - 3:00am
Friday: 8:00pm - 3:00am
Saturday: 6:00pm - 3:00am
Sunday: N/A
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Wireless Sales Associate
Boost Mobile
01.2024 - Current
Shift Leader
Coldstone Creamy
04.2022 - 06.2023
Concession Stand Lead
Western Playland Amusement Park
06.2021 - 04.2022
No Degree - Business Administration And Management
El Paso Community College
High School Diploma -
Coronado High School