Priscilla Mata
Canutillo,TX
Summary
Outgoing Wireless Sales Associate offering 3 years of expertise in fast-paced retail environments. Competent at boosting sales and responding to inquiries about technology and phone plans. Devoted to meeting sales targets and preserving customer satisfaction. I am a driven professional with Boost Mobile experience who excels in technical support and customer care. At Coldstone Creamy, I've shown leadership as a shift leader by fostering teamwork and hitting sales targets with my comprehensively product knowledge and inventory control. Skilled in developing connections among customers and improving procedures for effectiveness.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Wireless Sales Associate
Boost Mobile
01.2024 - Current
- Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
- Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
- Increased customer satisfaction by providing personalized product recommendations and comprehensive information on wireless plans and devices.
- Assisted customers in troubleshooting technical issues, fostering trust and building long-term relationships.
- Demonstrated expert knowledge of wireless products, plans, and features to effectively address customer needs.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
Shift Leader
Coldstone Creamy
04.2022 - 06.2023
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
- Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.
Concession Stand Lead
Western Playland Amusement Park
06.2021 - 04.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Worked effectively in fast-paced environments.
- Consistently provided friendly service to promote better customer engagement.
- Streamlined inventory management by conducting regular audits, tracking stock levels, and ensuring timely replenishment of supplies.
- Managed financial records accurately by monitoring daily sales reports, reconciling cash drawers regularly, documenting discrepancies if any.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
Education
No Degree - Business Administration And Management
El Paso Community College
El Paso, TXHigh School Diploma -
Coronado High School
El Paso, TX06.2023
Skills
- Teamwork and Collaboration
- Customer Service
- Goal-Oriented
- Product line knowledge
- Inventory Counts
- Technical Support
- Product restocking
- Heavy Lifting
- Kitchen Management
- Cash handling proficiency
- Food safety knowledge
- Team Leadership
Certification
- Food Handlers certification
Additional Information
Availability
Monday : 8:00pm - 3:00am
Tuesday: 8:00pm - 3:00am
Wednesday: 8:00pm - 3:00am
Thursday: 8:00pm - 3:00am
Friday: 8:00pm - 3:00am
Saturday: 6:00pm - 3:00am
Sunday: N/A
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Wireless Sales Associate
Boost Mobile
01.2024 - Current
Shift Leader
Coldstone Creamy
04.2022 - 06.2023
Concession Stand Lead
Western Playland Amusement Park
06.2021 - 04.2022
No Degree - Business Administration And Management
El Paso Community College
High School Diploma -
Coronado High School
- Food Handlers certification
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