Priscilla Mitchell
Elmendorf,TX
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
25
25
years of professional experience
Work History
Manager
SUBWAYRestaurants
Pleasanton, Texas
10.2020 - 12.2024
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Directed recruitment, hiring, and training of new staff members.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
Cashier
Maverick’s
Floresville, Texas
07.2016 - 01.2018
- Adhered to social distancing protocols and wore mask or face shield.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Collected payments and provided accurate change.
- Answered customers' questions and provided information on store procedures or policies.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Cashier
Dollar General
Cocoa Beach, Florida
03.2007 - 09.2010
- Adhered to social distancing protocols and wore mask or face shield.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Collected payments and provided accurate change.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Cashier Team Lead
Dairy Queen
San Antonio, Texas
01.2000 - 10.2002
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Offered customers carry-out service at completion of transaction.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Checked personal identifications during alcohol and tobacco sales.
- Processed refunds and exchanges according to company policy.
Education
GED -
East Central High School
San Antonio, TX03-2014
Skills
- Marketing
- Safety procedures
- Policy and procedure development
- Sales management
- Performance management
- Performance evaluations
- Emergency response
- Negotiation
- Partnership development
- Schedule preparation
Timeline
Manager
SUBWAYRestaurants
10.2020 - 12.2024
Cashier
Maverick’s
07.2016 - 01.2018
Cashier
Dollar General
03.2007 - 09.2010
Cashier Team Lead
Dairy Queen
01.2000 - 10.2002
GED -
East Central High School