Priscilla Morando
Tucson,AZ
Summary
.
Overview
3
3
years of professional experience
Work History
Server
Mariscos El Bochas
Tucson, AZ
04.2026 - Current
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Customer Service Representative
Unity Realty
Tucson, AZ
09.2024 - 04.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Demonstrated product knowledge to enhance customer experience and satisfaction.
- Collaborated with team members to improve service delivery processes.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Server
La Herradura Mexican Restaurant & Bar
Tucson, AZ
02.2023 - 05.2024
- Provided exceptional customer service to enhance guest satisfaction and dining experience.
- Processed orders accurately using POS systems, ensuring timely service delivery.
- Collaborated with kitchen staff to fulfill customer requests and dietary restrictions efficiently.
- Maintained cleanliness and organization of dining area to promote a welcoming environment.
- Assisted in training new servers on restaurant policies and menu offerings.
- Handled cash transactions and balanced registers at end of shifts for accurate financial reporting.
- Resolved customer complaints promptly to ensure positive experiences and repeat visits.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Cholla High School
Tucson, AZ06.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Excellent communication
- Multitasking Abilities
- Reliability
- Adaptable and flexible
- Reliable and responsible
- Positive guest interactions
Languages
Spanish
Native or Bilingual
Timeline
Server
Mariscos El Bochas
04.2026 - Current
Customer Service Representative
Unity Realty
09.2024 - 04.2025
Server
La Herradura Mexican Restaurant & Bar
02.2023 - 05.2024
High School Diploma -
Cholla High School