Priscilla Morrow
Houston ,TX
Overview
10
10
years of professional experience
Work History
Health Insurance Agent
Priority Health
Remote
09.2021 - 11.2025
- Assist members with benefits, claims, enrollment, payment, authorizations, upload directories loaded to onbase, prior authorizations,outbound calls to providers to concerning billing codes.
- Answer questions/concerns with billing
- Document summarization of each call
Health Insurance Representative
Benefit Focus
Remote
02.2021 - 08.2021
- Assisted members with enrollment in benefits programs, including dental, life, and disability insurance. Provided support for any inquiries related to additional insurance options. Facilitated the completion of necessary documentation for insurance enrollment.
- Addressed inquiries and concerns by implementing strategic plans.
- Facilitated recording and documentation of call summaries to enhance communication accuracy.
Receptionist
Doctors Clinic Houston
Houston, TX
09.2016 - 01.2017
- Answer incoming calls, scheduling appointments, answering any question/concerns of patients
Customer Service Representative
Alorica
Beaumont, TX
07.2015 - 09.2016
- Answering taking calls assisting customers with deliveries in timely matter. Scheduling flu shots
Education
Bachelor of Science - Biological Sciences
Lamar Institute of Technology
Beaumont, TX05.2015
High School Diploma - undefined
Clifton J. Ozen High School
Beaumont, TX06.2013
Skills
Assisted in managing office tasks using office suite applications Supported customer service efforts by utilizing medical terminology effectively Operated copier and fax machines to facilitate communication Conducted data analysis to improve processing efficiency Demonstrated strong multi-tasking abilities in a fast-paced environment
Timeline
Health Insurance Agent
Priority Health
09.2021 - 11.2025
Health Insurance Representative
Benefit Focus
02.2021 - 08.2021
Receptionist
Doctors Clinic Houston
09.2016 - 01.2017
Customer Service Representative
Alorica
07.2015 - 09.2016
High School Diploma - undefined
Clifton J. Ozen High School
Bachelor of Science - Biological Sciences
Lamar Institute of Technology